Disney circle premium subscription active but not working

[JGSD]

Hi,

I recently upgraded to Circle Premium for my Orbi router. Unfortunately, it does not seem that the usage and history tabs are active.  The basic Circle tabs are all functional. .Note that when I check my Apple purchases it states that the charge is pending for the Circle premium subscription. 

Any ideas?

Thanks,

JGSD

[FURRYe38]

You may need to contact someone at NG or Circle support:

https://www.netgear.com/support/product/circle.aspx

https://support.meetcircle.com/hc/en-us/categories/115000181651-Circle-Knowledge-Base
https://support.meetcircle.com/hc/en-us/articles/115001381172-Can-t-Verify-Passcode

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@JGSD wrote:

Hi,

I recently upgraded to Circle Premium for my Orbi router. Unfortunately, it does not seem that the usage and history tabs are active.  The basic Circle tabs are all functional. .Note that when I check my Apple purchases it states that the charge is pending for the Circle premium subscription. 

Any ideas?

Thanks,

JGSD

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[ekhalil]

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@JGSD wrote:

......

I recently upgraded to Circle Premium for my Orbi router. Unfortunately, it does not seem that the usage and history tabs are active.  The basic Circle tabs are all functional. .Note that when I check my Apple purchases it states that the charge is pending for the Circle premium subscription. 

......

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Please try to click on Restore Purchase in the Circle iPhone app and sign in to your iTunes account.

You reach to this by licking on Menu (the thre lines) then Premium then choose your periodicity (monthly or yearly) then Restore Purchase.