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Does Orbi RBR50 not compatible with Xfinity service (I have Netgear CM1000 modem)
I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.
However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.
Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?
Glad the suggestion fixed it.
Please mark your post as solved so others will know for future reference.
Enjoy. :smileywink:
ChuckieCheese wrote:
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!
5 Replies
What FW is currently loaded?
Power OFF both modem and RBR. After 1 minute, power ON the modem, after 30 seconds, power ON the RBR. Besure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I would walk thru the setup wizard with a wired PC and web browser navigated to orbilogin.com
ChuckieCheese wrote:
I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.
However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.
Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!
Glad the suggestion fixed it.
Please mark your post as solved so others will know for future reference.
Enjoy. :smileywink:
ChuckieCheese wrote:
Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!