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Firmware 2.2.1.210 and connection problems Skybell
Yesterday I manually updated the firmware (2.1.4.16) of my Orbi RBR50 and RBS50 to 2.2.1.210. All devices quickly connected except for my Skybell Trim Plus doorbell. So I reset the router and satelit...
Thank you all for your imput/help. It took a lot of time and frustration but my Skybell is online now for almost 2 days.
It worked! SkyBell technical support just emailed me tonight with a fix that worked like a charm. The Skybell HD immediately connected back to my Orbi wifi network. See below:
Thank you for contacting SkyBell Technical Support.
Please follow the instructions below to get the SkyBell back online:
- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.
Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the "Advanced" at the top.
When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows "Default Gateway/Router" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8
Glad someone contacted Skybell to get more help and information on this. Glad this seems to be working for others as well. You should mark this post a resolved so other will see it and find this information.
Thanks for posting it.
Enjoy. :smileywink:
tcaprio wrote:
It worked! SkyBell technical support just emailed me tonight with a fix that worked like a charm. The Skybell HD immediately connected back to my Orbi wifi network. See below:
Thank you for contacting SkyBell Technical Support.
Please follow the instructions below to get the SkyBell back online:
- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.
Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the "Advanced" at the top.
When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows "Default Gateway/Router" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8
Worked all fine :) thank you for the tip.
Enjoy. :smileywink:
deeperBrea wrote:
RBR20
Thank you, you saved me much heartache and frustration. My SkyBell HD is working now.
RBR20
Thank you, you saved me much heartache and frustration. My SkyBell HD is working now.
If your Default Gateway is 192.168.1.1 use subnet 255.255.255.0 and IP address 192.168.1.201
If your Default Gateway is 10.0.0.1 use subnet 255.0.0.0 and IP address 10.0.0.201
Hope that helps people
- Finally worked!
Thanks a lot!!! - Subnet mask would be different if the default gateway is 10.0.0.1
Subnet - 255.0.0.0
Anyone having issues with SkyBell can message me and I can walk you through. Its the IP address in your case, use the ones i have listed below
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 10) Use - 10.0.0.201
-Subnet Mask: 255.0.0.0
-Gateway: Use the number that follows "Default Gateway/Router" for your router/extender that you are using to connect the device: Use - 10.0.0.1
-DNS: 8.8.8.8- Please Help!
I dont know what im doing wrong,
Attached its my info, can you help me with the correct configuration Numbers in my case?? Thanks! - Hello!
Im having the same problem!
Still not working, i entered the ip manually and keeps blinking green blue and then failed.
What else do i have to do?? What do you changed? I rhink im stuck in the same problem you were. - Thanks to Paul (Cool2562) who took the time to reach out and text/walk me through the fix using the SkyBell app! Really appreciate him going above and beyond!!!
If anyone uses the Total Connect 2.0 app to connect SkyBell, and is successful reconnecting, can you advise? Thanks! - I’m still having trouble probably I’m not tech savvy. I manually entered the listed numbers including the gateway/router address but it’s still failing...help please!! Called Netgear and was on the phone for over an hour and then got disconnected.
