Firmware 2.2.1.210 and connection problems Skybell

Glad someone contacted Skybell to get more help and information on this. Glad this seems to be working for others as well. You should mark this post a resolved so other will see it and find this information.

Thanks for posting it.

Enjoy. :smileywink:

---

tcaprio wrote:

It worked!  SkyBell technical support just emailed me tonight with a fix that worked like a charm.  The Skybell HD immediately connected back to my Orbi wifi network.  See below:

 

Thank you for contacting SkyBell Technical Support.

Please follow the instructions below to get the SkyBell back online:

- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.

Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the "Advanced" at the top.

When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.

It will ask for the following:

-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows "Default Gateway/Router" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8

---