Firmware 2.2.1.210 released as of 10/3/18

A bit late but. Circle was the culprit. I am keeping it turned off now which is a bit sad since the Circle functions made dealing with my kids surfing/gaming a lot easier.

madhatter ekhalil 

So far, so good. I should report back in a few more days to be sure. I work quite a lot so it's a bit difficult to be sure of the frequency of dropped connection before changing the DNS but I feel it used to be 2-5 times/day that either me or my kids noticed.

Also, if this works, next step is to turn on Circle again, since I disabled it the same day.

Will report back to make sure that this might be something others can try in case of lost internetconnection (well, DNS it seems) in the router.

Thx again guys!

Loungepuppy How are things going? Any good news? :)

any luck??

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Loungepuppy wrote:

That's a great idea. Something very simple to try. (This is my first Netgear router but normally I use 8.8.8.8 for DNS, just forgot to do it when I got the router i november. I'll do that and see if it solves the problem before I change the lease time.

(although I was looking forward to using Telnet for the first time)

Thx madhatter

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Yes, please try the DNS change as suggested by madhatter, sounds like a good approach.

If not then let's try the lease time change as follows:

root@RBR50:/# config get wan_lease

Should give you --> 86400 which means 24 hours

root@RBR50:/# config set wan_lease=7200

7200 means 2 hours

root@RBR50:/# config commit

I don't think that you need a reboot to make the changes take effect.

With this you will force Orbi to ask to renew the DHCP lease from the ISP router every 2 hours.

That's a great idea. Something very simple to try. (This is my first Netgear router but normally I use 8.8.8.8 for DNS, just forgot to do it when I got the router i november. I'll do that and see if it solves the problem before I change the lease time.

(although I was looking forward to using Telnet for the first time)
I am a novice in many of these issues but come to think of it, maybe some apps don't lose connection? (eg Netflix, uTorren that can manage without DNS while they have a "stream"). I should check that too.

Thx madhatter

ekhalilThx for your swift replies!
It's a public adress.
I never had any problems with my previous two routers.

No problem with lease time before FW update (about two months on previous firmware) so I am more inclined to suspect the Orbi Router.

I'd be willing to try and change the lease time. I assume it migh involve telneting into the router?
I have never done that but spent a while enabling Telnet in my windows, realised I had to enable Telnet in the router and now can telnet in and get a welcome message (BusyBox). Off to bed now but hoping you might tell me what telnet command I need to put in to change the lease time.
Again, thx for the help so far.

is it possible that you are just losing DNS and your reset is reconnecting the DNS?  I've had this problem on every Netgear router I have owned for the last 10 years.  Try using 8.8.8.8 as your primary DNS and see if the problem gets better.

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Loungepuppy wrote:

ekhalil

...... Goint to "status" and renewing lease quickly brings connection back. The problem is not router dropping connection to my devices I think, rather the router dropping DHCP from ISP? This problem arrived after the last update. Not sure if i installed Circle about the same time.

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- In the "status" pag, do you see a public or private IP address?

- Can this be an issue in the ISP modem/router or its connection to Orbi? Please check. It looks that the ISP modem thinks that Orbi is not up -for some reason- and releases the IP lease untill you do a renew.

- The lease time is set to 24 hours in Orbi (WAN side), we can try to reduce it to say 2 hours as a workaround and to troubleshoot this issue, if you're welling to try this?

ekhalil

Wireless backhaul to 1 satelite, haven't noticed any problems there.

Sonos mostly work fine through wifi. Nothing is wired to router. A PS4 wired to satelite. Lots of phones, a tablet, laptop that seem to work fine on router or satelite.

An extender (Netgear WN3000RP) is wifi connected to the router.

As I said in my first post, Goint to "status" and renewing lease quickly brings connection back. The problem is not router dropping connection to my devices I think, rather the router dropping DHCP from ISP? This problem arrived after the last update. Not sure if i installed Circle about the same time.

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Jeremyinsf wrote:

Yes, I would try to disable Circle and see what that does for you.  I have yet to hear of anyone saying it actually works correctly on this version (i.e. no negative effects on the network as a whole).

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Circle works perfectly well for me.

Loungepuppy, what wired devices do you have? Do you have wired or wireless backhaul? Please describe your setup so we can try to help you. Thanks

Yes, I would try to disable Circle and see what that does for you.  I have yet to hear of anyone saying it actually works correctly on this version (i.e. no negative effects on the network as a whole).

Try a factory reset the satellite using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then hit the sync button the router then on the satellite. The top led should go PINK, then BLUE after a period of time. Then got out. If this still fails, you may need to reset the router as well and set up from scratch...

Is the Orbi system operating in Router or AP mode?

What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Advanced Tab/Advanced Settings/Wireless Settings

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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mdirrim wrote:

The ISP gateway is ATT BGW210-700.

My house is about 2500 sq ft but I am doing this with the satellite and router in the same room.

On the previous release it had worked fine with both satellites far away from the router.

 

I believe that the router and satellites are all on .210 based on what is reported in the admin page.

However, since I am not getting a sync I don't see a way to verify this.

 

When I followed the reset instructions, I assume that the 'amber' light you are referring to is the one next to the power button not the light on the top of the satellite.  When I follow the sync instructions I do not see the Pink light on the top - I just see the light on the top of the satellite go from a solid which to a pulsating white and eventually to magenta, it does not go to Pink.

 

I am doing this with only one satellite with the other powered off.

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Surely, Netgear monitors this community and is aware of our issues. It is amazing that they chose not to jump in with a clarifying explanation or suggestions. This is NOT the kind of support customers expect. The community has only one choice: abandon ORBI. That is what I did. My new xfinity wifi works well enough. So long Netgear. You suck!

The ISP gateway is ATT BGW210-700.

My house is about 2500 sq ft but I am doing this with the satellite and router in the same room.

On the previous release it had worked fine with both satellites far away from the router.

I believe that the router and satellites are all on .210 based on what is reported in the admin page.

However, since I am not getting a sync I don't see a way to verify this.

When I followed the reset instructions, I assume that the 'amber' light you are referring to is the one next to the power button not the light on the top of the satellite.  When I follow the sync instructions I do not see the Pink light on the top - I just see the light on the top of the satellite go from a solid which to a pulsating white and eventually to magenta, it does not go to Pink.

I am doing this with only one satellite with the other powered off.

What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

Both satellites are on the same version of FW as the router? 

If you take one satellite and factory reset it, Hold the reset button in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate and tahe the satellite to the same room as the router, pressing the sync button on the Router then satellite, it should go to Pink then show BLUE then the top led will turn OFF. 

Do you see any status on the connected devices for the satellites in the routers web page? 

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mdirrim wrote:

After applying t the 2.2.1.210 firmware update last October I have been unable to sync the satellites (RBS50) to the router (RBR50).

 

 I have tried all of the suggestions that I could find in the community posts (resetting, manually updating the router, disabling daisy chain, moving the satellite closer, etc) but I still find myself where the router is working fine but I cannot get either of the 2 satellites to sync with the router.  After resetting they eventually go to magenta and shut off.

 

For the time being I am using just the router which leaves about 1/2 my house uncovered.

Any suggestions before I have to bite the bullet and look for a different product?

 

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After applying t the 2.2.1.210 firmware update last October I have been unable to sync the satellites (RBS50) to the router (RBR50).

 I have tried all of the suggestions that I could find in the community posts (resetting, manually updating the router, disabling daisy chain, moving the satellite closer, etc) but I still find myself where the router is working fine but I cannot get either of the 2 satellites to sync with the router.  After resetting they eventually go to magenta and shut off.

For the time being I am using just the router which leaves about 1/2 my house uncovered.

Any suggestions before I have to bite the bullet and look for a different product?

Can you revert to v.16 and see if it still happens?

Let us know how the new system works for you...

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Ryan1919 wrote:

My speed has been throttling down every 5 days or so before the update from 217mbps to 40mbps. After the update my speed dropped 1 day after a reboot. Called Netgear and their sending me a new router. Only my router throttles down for devices connected wirelessly and my satellites are not affected. Anyone else experiencing these speed drops? A simple reboot fixes the problem but only temporarily. Seems this update made my speed throttling problem worse. 

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I'm guessing that the reason they didn't release the final version to beta test is because the Netgear management team is incompetent. Every company does that first to give users a chance to see if the bugs they are concerned with are fixed. 

Lo and behold, they release the update with the exact same bug that I reported into the beta test. Really dissapointed in them.

My speed has been throttling down every 5 days or so before the update from 217mbps to 40mbps. After the update my speed dropped 1 day after a reboot. Called Netgear and their sending me a new router. Only my router throttles down for devices connected wirelessly and my satellites are not affected. Anyone else experiencing these speed drops? A simple reboot fixes the problem but only temporarily. Seems this update made my speed throttling problem worse. 

My firmware just updated last night, and like in the beta it disabled my wireless home alarm connected through RE926X-03-00 Flexible Bus WiFi Communicator. I posted a message in the beta forum that I had to roll back as I could not test further with this not working. 

It appears that maybe devices that had been connected with Wfi protected setup are not working.

I am somewhat disappointed that this caried forward into production code. 

Hello clammerds,

That is a great question! Firmware 2.2.1.210 is the official release. We updated the official version number.

In addition, thank you for participating in the Orbi Beta Community as the feedback from the Beta Community has been very valuable.