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Forum Discussion
GT23
Jul 24, 2021Guide
Firmware 2.7.3.22 not showing devices
Everything was dialed in on the previous firmware until the upgrade. Now I cannot see my ecobee thermostats even though they are connected and working. Anyone else seeing issues?
- Jul 25, 2021I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware
FURRYe38
Jul 25, 2021Guru
Has a factory reset and setup from scratch been performed since last FW update?
GT23
Jul 25, 2021Guide
I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware
- FURRYe38Jul 25, 2021Guru
It doesn't. FRs are a troubleshooting step when problems appear.
- GT23Jul 30, 2021GuideThe factory reset did it. I now see all devices. Thank you!
- FURRYe38Jul 31, 2021Guru
Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemEnjoy. :smileywink: