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Re: Firmware update service unavailable

randomousity
Luminary

Firmware update service unavailable

If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

Screenshot_2021-03-24 NETGEAR Router Orbi.png

My Setup | Internet via TC8715D Cable modem, Bridge Mode, 200↓ 10↑ | Wifi Router Orbi RBK50 AC3000, Router Mode, Wireless Backhaul
Message 1 of 21
vajim
Master

Re: Firmware update service unavailable

The word on the street is you don't want that (2.7.2.104) anyway due to the problems it has created.  Your're invited to do your own search.

Message 2 of 21
CrimpOn
Guru

Re: Firmware update service unavailable


@randomousity wrote:

If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

 


Yes, this began yesterday. Definitely on Netgear's end.  The Netgear support site lists the current firmware as

  • 2.7.2.104 and
  • 2.6.1.40

With no explanation (a) why there are two or (b) how a user would decide which version is appropriate for a specific situation (US vs. "World"? Type of Parental Controls? No Clue.)

 

It will come back eventually.

I love my Orbi.
Message 3 of 21
ghenry1111
Aspirant

Re: Firmware update service unavailable

Yep... seeing the same situation here on my RBR50.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

Nothing to do with FW. This is a NG service side. Happening on Orbi AX as well. 

Someone can contact NG support to let them know if they want to. Someone from the Orbi AX side already did. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 5 of 21
vajim
Master

Re: Firmware update service unavailable


@FURRYe38 wrote:

Nothing to do with FW. This is a NG service side. Happening on Orbi AX as well. 

Someone can contact NG support to let them know if they want to. Someone from the Orbi AX side already did. 


the original post was looking to update the FIRMWARE.  No one said the NG server was acting due to firmware.

Message 6 of 21
BoilerPlate
Apprentice

Re: Firmware update service unavailable

Vajim's lack of knowledge and experience, your mileage may vary. >vajim. User beware.

Arris 6183
R7800
RBK50
Message 7 of 21
vajim
Master

Re: Firmware update service unavailable


@BoilerPlate wrote:

Vajim's lack of knowledge and experience, your mileage may vary. >vajim. User beware.


ATTENTION...ATTENTION

 

Bolier_Flake is a troll

 

Only coming out to attack me for my opinions. 

 

 

You may be next.

 

 

@FURRYe38 I suggest you call off your dog

 

@Christian_R 

Message 8 of 21
randomousity
Luminary

Re: Firmware update service unavailable

Your reply is nonresponsive to my issue.

My Setup | Internet via TC8715D Cable modem, Bridge Mode, 200↓ 10↑ | Wifi Router Orbi RBK50 AC3000, Router Mode, Wireless Backhaul
Message 9 of 21
rdnarrs
Aspirant

Re: Firmware update service unavailable

I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router.  (Note: the request for Model above would not let me enter the correct model numbers.)  My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result.  I continue to get Service unavailable just like you.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

You might review this:

https://community.netgear.com/t5/Orbi-AX/RBR850-firmware-updates-service-unreachable-and-manual-upda...

 

Also v12 is for manual download only. Was not put on the update services for Orbi AX. 

You can manully download v12 and apply:

https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Releas...

 


@rdnarrs wrote:

I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router.  (Note: the request for Model above would not let me enter the correct model numbers.)  My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result.  I continue to get Service unavailable just like you.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 11 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

RBR50 is working as well:

Screen Shot 2021-03-24 at 7.19.06 PM.png

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 12 of 21
ghenry1111
Aspirant

Re: Firmware update service unavailable

Working for me now, too.  RBR50

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 13 of 21
vajim
Master

Re: Firmware update service unavailable


@ghenry1111 wrote:

Working for me now, too.  RBR50


Nice...can't wait for the next firmware update

Message 14 of 21
kees33
Aspirant

Re: Firmware update service unavailable

yes there i am also facing the similar issue with my forware please guide me about this issue its looking very difficult for me to solve i needhelp from an expert of this field.

Message 15 of 21
CrimpOn
Guru

Re: Firmware update service unavailable


@kees33 wrote:

yes there i am also facing the similar issue with my firware please guide me about this issue its looking very difficult for me to solve i need help from an expert of this field.


When a post gets as long and complicated as this one, "similar issue" can be a bit ambiguous.

It might be a good idea to create a new post explaining the issue in some detail.

 

p.s. Puzzled over including a link to "https://yoursilverlab.com/"  That would seem to have nothing to do with Netgear Orbi.

I love my Orbi.
Message 16 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

Spammer. Just report them.


@CrimpOn wrote:


When a post gets as long and complicated as this one, "similar issue" can be a bit ambiguous.

It might be a good idea to create a new post explaining the issue in some detail.

 

p.s. Puzzled over including a link to "https://yoursilverlab.com/"  That would seem to have nothing to do with Netgear Orbi.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 17 of 21
Wire1852
Apprentice

Re: Firmware update service unavailable

Mine is working. Is a reboot of your system in order?

 


@vajim wrote:

I'm getting the 'Service Unreachable' when checking my 753 at the pc login.  


 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 18 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation. 

Usually comes back on it's own or after NG fixes it on there side. 

 

Good Luck. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 19 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

Hard to admit that when it's not FW related. Seen it accross many FW versions. Always comes back at the behest of NGs doings behind the scenes. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 20 of 21
FURRYe38
Guru

Re: Firmware update service unavailable

Nothing to admit. Again not a FW issue. 

But you can think what ya like. It works for me and others. 


Enjoy. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 21 of 21
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