NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GWild
Jan 16, 2022Guide
Firmware upgrade capped satellite bandwidth at 50Mbps
Checked for firmware update via Orbi web interface, showed everything current. Visited Netgear CBK40 download page, showed new firmware for the RBS20 (two newer versions). Both updates related to se...
KevinLiT
Oct 26, 2022NETGEAR Moderator
Hello GWild,
Welcome to the NETGEAR Community!
I understand that you are having speed issues with your CBK40. I noticed that you reloaded the previous network settings after you completed a factory reset.
Please try a factory reset without reloading the past configuration backup data then test your network speeds.
Best,
Kevin
Community Team
GWild
Oct 26, 2022Guide
It takes hours to reenter all of the MAC addresses to corral the IP addresses (all set static in my network). Reloading a config is exactly why that FEATURE is designed into products.
So, I have two config files. One that works, an older one, and one that fails, a recent one. I would attach them here so that you can look into WHY the ORBI is failing. But there is a subtle security issue posting configs in a public forum.
As it is, I have simply removed the satellite from the system and will no longer rely on Netgear to support their products by no longer purchasing them. This problem arose during the initial install - inside the 90 days, and well within the year warranty, yet Netgear has failed to 1) resolve the issue; 2) help in any way (reboot and start from scratch isn't helpful, see above);
The worst part of all this is that I suspect it is a simple TX power level setting that is not being properly set. E.g., set TX to low power, that works; then set TX to high power, and nothing happens. A Factory Reset does in fact reset TX to full power. This appears to be a UI problem since the config file is storing the setting as TX=low yet the UI shows it as TX=high.
Anyway --- since there are several people who have identified they are also having this problem, it isn't my config: it is a fault in the hardware or software. And based on the "please reboot your system" response, Netgear doesn't care. And I have a $300 satellite that is useless.
ps: this is like having a car that stalls when you apply the brakes - and the dealership tells you to "Try restarting the car!"