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Forum Discussion

gr8sho's avatar
gr8sho
Virtuoso
Dec 13, 2019

Firmware v2.5.1

New version available. Based on the description, doesn’t seem worth the disruption. New Version: V2.5.1.8 Release Notes: [Bug Fix] Fixes JP/AU/CA region can't firmware update issue. [Bug Fix] F...
rhino-1's avatar
rhino-1
Tutor
Dec 14, 2019

The first issue I'm experiencing with firmware 2.5.1.8 is the inability to turn on remote management from the app. I can enable it from the web interface but the app does not allow me to enable it so I can access my Orbi remotely from the app. I did a full restore back to factory settings before applying the update.

 

I receive the following error:

"Some error occured while enabling/disabling remote management"

  • CrimpOn's avatar
    CrimpOn
    Guru
    Dec 14, 2019

    My community forum page has an orange banner across about "an issue with Remote Management fucntionality."  (That won't go away when I click on the 'x', but that's another issue.)  They say it's fixed, unless it's not fixed.

  • tomschmidt's avatar
    tomschmidt
    Virtuoso
    Dec 15, 2019

    For those that have installed v2.5.1.8 firmware, have you checked to see if the https certificate is updated to be properly signed by a certificate authority?  Does opening https://orbilogin.net/ open as a secure web site in your web browser?  Can you check the certificate for when it will expire again?

    • gr8sho's avatar
      gr8sho
      Virtuoso
      Dec 15, 2019
      tomschmidt wrote:

      For those that have installed v2.5.1.8 firmware, have you checked to see if the https certificate is updated to be properly signed by a certificate authority?  Does opening https://orbilogin.net/ open as a secure web site in your web browser?  Can you check the certificate for when it will expire again?

      Chrome complained, so it still appears broken to me.

      • gr8sho's avatar
        gr8sho
        Virtuoso
        Dec 15, 2019

        On the device renaming issue, it appears the icon choices between the browser UI and ios app are not all there.  This will break updating one versus the other.  As an example, I have a TP Link smartplug HS100 which the browser UI identified correctly but the ios app viewed as generic.  I changed the browser side to a light (what's actually controlled by the smart plug), and the change then reflected back to the ios app. 

         

        The browser UI also has provisions for changing two fields for descriptors, whereas the ios app only displays and edits one of them.  This is another issue that is causing problems in being able to properly identify devices.

         

        So close...

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 16, 2020

    I would post about this in the Orbi app forum:

    https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

     

    Ensure the Orbi app is up to date as well. 

    rhino-1 wrote:

    The first issue I'm experiencing with firmware 2.5.1.8 is the inability to turn on remote management from the app. I can enable it from the web interface but the app does not allow me to enable it so I can access my Orbi remotely from the app. I did a full restore back to factory settings before applying the update.

     

    I receive the following error:

    "Some error occured while enabling/disabling remote management"