Get Devices Connected to specific Satellites (RBR40 Router and 2 RBW30 Satellites)

[ericgc]

Hi, I am having an issue where my laptop will not connect to a Satellite which is in the same room. It always connect to the router which is in our basement. I am not sure the issue here as I tried power cycling and turning the wifi on the laptop on and off. I have also noticed devices that are connected to the satellite which are very close have 1 bar of signal. Any reason for this or way to fix this?

Thanks!

[FURRYe38]

Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

It's mostly up to wireless devices to connect to which wifi signal sources to connect too. 

[ericgc]

Would this be the Transmit Power Control drop down?

[ericgc]

Ok, so changing the Power to 50% I am now connected to the Satellite. Problem is the Satellite is literally right in front of me on the wall and my signal is Medium. And on the Application on my phone in the Satellite Devices it says it is 1 bar on the Wifi Icon.. doesnt make much sense to me.

[FURRYe38]

Yes.

[ericgc]

As stated above "Ok, so changing the Power to 50% I am now connected to the Satellite. Problem is the Satellite is literally right in front of me on the wall and my signal is Medium. And on the Application on my phone in the Satellite Devices it says it is 1 bar on the Wifi Icon.. doesnt make much sense to me."

[FURRYe38]

Is your phone connected to the RBR or RBS? 

You need to disable the wifi radio on the phone for 5 seconds then back ON for it to connect to the RBS. 

[ericgc]

It is actually my laptop that is having the issue. It is connected to RBS but it is literally 15ft in front of me if that and i am at "medium" strength and all things connected to it show 1 or 2 bars on the Orbi app.

[FURRYe38]

Orbi app on the phone? 

Log in to the RBSs web page to see whats connected there. Also check status of the RBS there as well. 

[ericgc]

Unfortunately same things is happening. Now I am right next to the satellite and I still have "medium" signal

[FURRYe38]

I would contact NG support and ask for help and information regarding this.