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DarthThomas's avatar
DarthThomas
Aspirant
Sep 15, 2019

Having issues with downloads

Hi,

I recently got a RBK50 system with one sattilite. I have hooked up the system and everything is working ok except for my laptop. I am getting wifi on it but I can not do any updates on my windows, my kaspersky internet security or IPvanish. Can anyone help>

7 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Sep 15, 2019

    Can you please describe the situation in more detail.  The laptop connects to WiFi.  Ordinary activities like email, web browsing, printing, work correctly?  Only (1) Windows Update fails with an error code? (2) Kapersky antivirus does not update its database (with an error code?) and (3) IPVanish no longer allows you to reach the resources you use it for,

     

    Or..... You use IPVanish for "everything" and "nothing works."

     

    Thanks

    • DarthThomas's avatar
      DarthThomas
      Aspirant
      Sep 15, 2019

      windows update - We couldn't connect to the update service. 

      kaspersky - doesn't say anything. It just starts then stops

      IPV - An error occurred while sending the request.

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Sep 15, 2019

        What is the Mfr and model# of the ISP modem the NG router is connected too? 

        Can you temporarily disable Kaspersky and IPV? 

         

         

        DarthThomas wrote:

        windows update - We couldn't connect to the update service. 

        kaspersky - doesn't say anything. It just starts then stops

        IPV - An error occurred while sending the request.

         

         

  • ekhalil's avatar
    ekhalil
    Master
    Sep 15, 2019

    The first thing I would think of in this case is multple routing.

    Please do the following soimple test to check if you have multiple routers in your network:

    Please open a Command Prompt on any computer attached to Orbi and type:

    > tracert 8.8.8.8  (or traceroute 8.8.8.8 if you're using a Mac computer)

    1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
    2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,