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I'm in Orbi hell
I know I should probably just sit quietly on the sidelines and read all the other tales of woe, and add a ++metoo to the thread. But I'm honestly staggered by how badly I'm let down.
I bought a RBR50 and RBS50 about 1.5 months ago. Since then, I've upgraded firmware twice, downgraded it once, changed the network toplogy (maybe it doesn't want to be a router, maybe it likes being an AP only?), changed network cables, upgraded my cable modem (maybe it doesn't like the thing it's connected to?) and rebooted the system... at least 50 times.
There is a concept of "fit for purpose" - and based on my experience and that of others as I read this community, this product does not meet that bar. What a waste of time, effort and money.
17 Replies
- The first wave to be released are only for the RBR50 and RBS50, which is used in the RBK50 and RBK53 (Costco) kits.New beta FW avaialble. Get it while its hot of the press:
Could be HW as well. Lets see what is results are first.
OK, couple items I see,
What channels are your neighbors using the most of? 1, 6 or 11? Who's using channels on the 5ghz radio?
Try this, there is a power setting on the orbi, it's set for high, try setting for medium. You may have to move the Satellite closer. I would disable the Satellite tempariarily to see if the Orbi router alone stops working or not.
Your modem is a gateway modem if this is the one you have:
http://www.hitron-americas.com/product/cgnm-2250/
It's recommended to set this to transparent brige mode and disable any wifi here, or if it can't be bridged, use it's DMZ for the IP address the Orbi router gets from the modem. Disable any WiFi and uPnP here on the modem.
Are you now using v2.0.1.4 on the router? I would do one more factory reset and test with some of the suggestions above including the ones previously mentioned.
What is the Mfr date on the router? 2016 or 2017?
I'm deeply appreciative of the time you're taking. The Hitron has no WiFi enabled, and the port connecting to the Orbi is in "passthrough" mode, which is effectively the same thing as bridging (passthrough is a customer-available setting, bridge requires the ISP to reconfigure and they are reluctant to do this as it can cause confusion for support and troubleshooting apparently. They recommended using passthrough when I called about that moons ago.
I have, as previously noted, examined the channels of my neighbors and tried to avoid them, but that didn't have any impact. Lowering the power setting seems counter-intuitive, and the whole reason for the orbis was to saturate the house more. Even now, my signal is -56db (44%). The closest neighbor is -84db and on different channels.
Moving the satellite closer is not an option.
Disabling the satellite is a worthwhile test, but if it is the solution, I'm sort of losing the Orbi advantage, no?
I'll do another factory reset.
Hi there. I know your pain, I registered just to post this.
I know it seems counterintuitive to decrease the power settings, but I was previously suffering in "Orbi Hell" too and that was one of the things that ended up giving me decent stability.
I have a similar sized home, which the Orbi is apparently overkill for, but a single router wasn't good enough either. I had total dead spots at one end of my home with my last AC router, but the Orbi just blasts through it all like it was nothing.
I tried all sorts of things, what finally made a noticeable impact were the combination of these three things:
- setting up different SSIDs for 2.4 and 5ghz (this must be done on both the router AND the satellite via telnet.)
- setting static IP for the satellite
- decrease the 5ghz broadcast to 75% and the 2.4ghz broadcast to 50%.
I am running V2.1.2.18 on RBK50 with ethernet backhaul. It really finally works fine, after months of frustration. I'm scared that their new version is going to mess it up for me when they fix it for everyone else.
All previous versions were awful for stability, with 1.11.0.20 being the least awful but having other issues making it undesirable.
Good luck!
How exactly is your Orbi NOT working? Wired or Wireless problems? Both?
Did you check to see how many wifi neighbors you have near by?
Did you disable any of the following? Beamforming, MiMO, Daisy Chain and Fast Roaming?
Did you try to set manual channels on each radio?
What mfr and model# modem do you have?
What devices did you have connected?
When you upgraded or downgraded FW, did you factory reset after sending the FW files and the set up from scratch?
How exactly is your Orbi NOT working? Wired or Wireless problems? Both?
>> Wireless. I don't have any wired devices connected to the Orbi. The device becomes unresponsive at least once a day. WiFi signal shows strong, but I can't address the orbi through app or web interfaces, and Internet doesn't work. One or two power cycles usually fixes it for a while.
Did you check to see how many wifi neighbors you have near by?
>> I live in a city. I can see 10 wifi SSIDs right now that aren't in my house.
Did you disable any of the following? Beamforming, MiMO, Daisy Chain and Fast Roaming?
>> All disabled.
Did you try to set manual channels on each radio?
>> I've done that, but honestly, there are a lot of channels, and a-b testing them all is outside my patience. None of the ones I've selected after doing a mini survey of neighboring signals has had any effect.
What mfr and model# modem do you have?
>> Hitron 2250
What devices did you have connected?
>> Windows PC, Macbook Pro, 2x iPhone, Nest thermo, Samsung printer, Apple TV, xbone, iPad pro, LG Tv, Macbook Air, 2x iHome WiFi speakers, Apple Time Capsule
When you upgraded or downgraded FW, did you factory reset after sending the FW files and the set up from scratch?
>> Yes, on several occasions. While I referenced upgrading and downgrading, it doesn't coun't the times I reset from scratch with x.x.1? and x.x.x.18. Couldn't be bothered to do that the last time when I went to 2.0.1.4 after downgrading.
