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Intermittent internet connectivity outage with Orbi?
I just installed my new Orbi router yesterday, replacing a Nighthawk R8500. I believe that overall wireless coverage has improved, though top-end performance is not quite as high (measured via fast.com). That's fine for me, and the only router feature I miss is being able to have separate 2.4Ghz vs. 5Ghz SSIDs (so I'm grudgingly switching to the new-fangled way of naming the two wireless networks the same),
I've upgraded the Orbi firmware to the latest available - V1.2.0.6. What's concerning is that my 2 Nest cameras (Dropcam Pros) have individually reported going offline today at 7:12am, 10:58am, 1:12pm. I didn't notice any internet outage myself today. Each time I receive the offline email I check and the camears are online again. I never received these before today while using my R8500 or older wireless routers, so it's not Nest/Dropcam.
I looked at the Orbi admin website Interrnet Port... Show Statistics and it shows WAN/LAN/WLAN up time for the entire day (i.e., no reset and up times > 14 hours). I also looked at Advanced... Administration... Logs during the offline times and other than spurious [DoS Attack: RST Scan] entries (that normally appear throughout the logs), nothing seems to indicate an outage.
Has anyone else notice camera outages? Thoughts on what this might be? I'm hoping that a firmware update will iron out these intermittent outages.
I read in the other "Ring Door Bell" thread that a customer had better results after disabling "Enable Implicit BEAMFORMING". So I tried that just to see what happens. It's probably too early to tell yet, but my 2 Nest cameras have only disconnected once in the past 2 days and I think that's because there was a power outage at my house today (I wasn't home and both cameras went out at the same time, something the intermittent outages haven't done).
245 Replies
In your admin log are you seeing DHCP IP messages with the IPs of your cameras right around the time they are loosing connection?
> In your admin log are you seeing DHCP IP messages with the IPs of your cameras right around the time they are loosing connection?
Yes, another camera went offline at 2:25pm and I see this in the admin log for its MAC 308cfb2f1edc where it acquire DHCP again at 2:21pm:
...
[DHCP IP: 192.168.1.103] to MAC address 30:8c:fb:2f:1e:dc, Sunday, September 25, 2016 14:41:27
[DoS Attack: RST Scan] from source: 108.160.172.193, port 443, Sunday, September 25, 2016 14:37:45
[admin login] from source 192.168.1.106, Sunday, September 25, 2016 14:33:41
[DHCP IP: 192.168.1.138] to MAC address 12:bf:60:06:9c:e6, Sunday, September 25, 2016 14:33:21
[DoS Attack: RST Scan] from source: 108.160.172.225, port 443, Sunday, September 25, 2016 14:32:07
[DoS Attack: RST Scan] from source: 108.160.172.193, port 443, Sunday, September 25, 2016 14:23:06
[LAN access from remote] from 173.208.215.242:62085 to 192.168.1.168:3389, Sunday, September 25, 2016 14:17:48
[LAN access from remote] from 63.141.246.114:50597 to 192.168.1.168:3389, Sunday, September 25, 2016 14:17:11
[DoS Attack: RST Scan] from source: 108.160.172.193, port 443, Sunday, September 25, 2016 14:12:12...
I have 4 Nest Cams and they randomly go offline here too.
I also have a Nest Outdoor camera and I have full signal and speed test of 150mbps where its located. It also randomly goes offline at times with Orbi, but didn't with my R8500. I have a feeling it has something to do with the Nest keeps trying to connect to the base vs the sattelite. I also don't see the Nest name in the attached devices, can anyone see the name?
- They are just listed as unknown like many of my other devices.
I have several nest cams and everyone one of them has been going offline every hour or so. This is definitely something netgear needs to address. Tried rebooting the orbi, the modem, and even reinstalling the nest cams. All to no avail. The speed of my Eero was not as fast, but at least it stayed connected.
I looked at the Tech specs of the Nest cameras it says it can connect to both 2.4 and 5ghz networks I am wondering that maybe it keeps switching between those networks on the orbi with its band steering feature and it is causing the drop. So question is can you set your Nest cams to use only 1 of the wireless bands?
DarrenM
I have an Outdoor Nest Cam, 2 regular Nest Cam's, and a Dropcam Pro.
Just some interesting information, I recently purchased an iBaby M6S Dual Band Baby Monitor and we are having the same issue. We have to constantly restart the device.
So noticed something interesting in the (Attached devices). Item #3 (Router) which is a Nest-Cam is also showing the same ip address as item #1 (Satellite) and the same mac as item #2 (Satellite).
dmystic1 wrote:So noticed something interesting in the (Attached devices). Item #3 (Router) which is a Nest-Cam is also showing the same ip address as item #1 (Satellite) and the same mac as item #2 (Satellite).
sounds like the nest cam is jumping between the sat and router and is why you are seeing it on both which isnt umcommen as they dont forget clients the moment they disconnect , however new firmware should fix the lists
I am about ready to return my unit too. Sitting in the room today with the Satelite where my XBox One is connected. Watching a movie and everything just stops working.
The XBox and my iPhone show connectivity to the router but no data. I log onto the admin panel to check connectivity status from the router to the satelite and it has disconnected. Had to do another full restart of the satelite to get it back up and running.
The only good thing is I disabled the beamforming option and my Nest Cams are no longer disconnecting, just keep attaching to the router that is the furtest away.
I really wish this solution would have worked for me, but it seems more like a beta test.
- One thing that I did with my installation...my Arlo and Hue routers are connected to Orbi via wire. I'm not familiar with the next camera..do they have a router as well or do they connect directly to your network.
I forgot to me mention before, I also have a thermostat connected to my Orbi via wireless. So far no disconnects.
GadgetGuy wrote:
One thing that I did with my installation...my Arlo and Hue routers are connected to Orbi via wire. I'm not familiar with the next camera..do they have a router as well or do they connect directly to your network.
I forgot to me mention before, I also have a thermostat connected to my Orbi via wireless. So far no disconnects.that makes a huge difference as its the wifi part that is causing issues with cameras and the like
Has this issue been addressed any further at Netgear? I am having these issues several tiems a day. I have not returned the unit yet hoping for a firmware update to fix it.
Basically I get my smart TV and all of my cell hpones in the household simply lose data at random. If I turn off the wifi on the device, or power cycle the device and reconnect it it works fine, however the data does break and the device has to be tinkered with. This does not happen when I hook my Asus router back up. It is very frustrating for a $400 device to jsut drop data like that, especially when there is growing competition in this area. Before I returned the device I was hoping there was a firmware update in the works and when could it be expected? Thanks.
Try this to see if it stops your intermittent disconnects: In Advanced / Advanced Setup / Wireless Settings / Uncheck "Enable Implicit BEAMFORMING"
This is a possible workaround for the current issue. I'm not saying it makes sense or that this is still not a bug, but until we get a firmware fix this is working for me and my 2 Nest cameras. They have not reported a disconnect in the past week after making this change.
I'm having the same issues with my NestCam. Though all my apple devices seem to be working at full speed.
What are the preformance impacts of disabling implicit beamforming?
