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Forum Discussion
Mikey94025
Sep 25, 2016Hero
Intermittent internet connectivity outage with Orbi?
I just installed my new Orbi router yesterday, replacing a Nighthawk R8500. I believe that overall wireless coverage has improved, though top-end performance is not quite as high (measured via fast....
- Sep 29, 2016
I read in the other "Ring Door Bell" thread that a customer had better results after disabling "Enable Implicit BEAMFORMING". So I tried that just to see what happens. It's probably too early to tell yet, but my 2 Nest cameras have only disconnected once in the past 2 days and I think that's because there was a power outage at my house today (I wasn't home and both cameras went out at the same time, something the intermittent outages haven't done).
peteytesting
Sep 29, 2016Hero
i believe the ring door bell issue is more that it doesnt support single ssid names as suggested by its own support site
if however disabling implicit beamforming improves things it suggest the connecting devices are not fully compatable with the wireless AC standard and or beamforming standard
the down side is by disabling implicit beamforming your older devices may not work as well coverage wise
pete
cldeal
Sep 30, 2016Guide
I have clients that periodically disconnect also, and I know that they're 802.11ac compliant. Hopefully, a quick firmware update will address this.
- JMU1998Jan 20, 2017Luminary
I have been able to mitigate this to an extent by rolling back to 1.4.0.16 with a factory reset this same issue started in 1.4.0.18 and persist in 1.4.0.34 Netgear Engineering read these threads and posts so hopefully they are working on next Firmware with a resolution.
- JMU1998Jan 19, 2017Luminary
I sure do hope Netgear Engineering is working on new Firmware because many are running out of patience and will start looking at competitors solutions many to choose from now...
- itGeeksOct 02, 2016Apprentice
Right exactly, Apple is out of control and something at the Federal level needs to make them comply with standards or they will continue to run there own show, This is not only illegal but not fair to there customers. We as customers should have choices but Apple is doing everything it can to take the option of choices away from us so now it's up to company like Netgear/Open-Mesh to come up with some type of work around to make there complaint devices work with non compliant devices like Apple in order to retain happy customers or there will be very unhappy customers and returns of great products that work fine with products that work with standards.
- peteytestingOct 02, 2016Hero
the only issue with that is band steering is part of the wireless AC standard and as such should work and its up to both client manufactures and router manufactures to comply with the satndard and then it would work
what i think is happening is that band steering is a bit complex and i dont think a lot of client devices are coded well enough and this causes the issues
having conditional bandsteering is like setting 2.4 gig to 20mhz to make apple products work on wifi , its a work around not a proper solution
however apple within their own clients and router have band steering and roaming working great but that because they dont comply with the standard but choose to set their own standard
the issue here is more about enforcing the actual standard in both client and router devices , band steering works well in soho gear so there is no reason it cant work in domestic gear
pete
- itGeeksOct 02, 2016Apprentice
What I am about to say is not going to solve your problem but it may help Netgear with an option for a fix. Orbi is not the only one having trouble with the use of bandsteering and devices such as Nest and others devices disconnecting when bandsteering is enabled as an all or nothing. A bit of history about me and Y I know this is because I and others in another community I belong to use a product called Open-Mesh and they have added bandsteering into it and it has caused all kinds of problems with devices like Nest so what they are doing now is allowing conditional bandsteering by devices instead of an all or nothing and this should solve most of these problems, Its not fully tested yet but this maybe something for Netgear to take a look at and try the same thing.
The reason for my long winded post is I just want everyone to understand some of these problems are not only related to Orbi but the technology used affects many other vendors as well.
I hope this info helps Netgear and others here....
- cgggggOct 01, 2016Tutor
Where is the firmware update? Are they even working on a solution? I am about ready to return this to the store.
- Endorphine71Oct 01, 2016Apprentice
Well... now my Playstation 4 will not connect to the Orbi no matter what I do. I had to do a full reboot on the Router and Satelite before it would connect again.
I also turned off the beamforming option. We will see if this improves the connections issues with the Nest Cams, XBox and PS4. Really starting to think I might need to return this before my time is up it is running so buggy. The admin panel is missing a lot of basic info on connection info.
- Endorphine71Sep 30, 2016Apprentice
All three of my Nest Cams keep disconnecting multiple times a day and then connecting to the Orbi that is the furthest away.
Not making much sense. My one Nest cam is sitting six feet from the Satelite but keeps connecting to the routher that is upstairs and 40-50 feet away. Same with my XBox One that is even closer. I also had the Satelite totally disconnect and not show up in the web interface. Had to do a power cycle it to get it back up.
Hopefully the band steering and issues get fixed soon. :(
- cldealSep 30, 2016Guide
No, but with the channel they're using, channel 48, there's nothing else transmitting. My other 5GHz routers are using channel 36.
- DarrenMSep 30, 2016Sr. NETGEAR Moderator
Hello cldeal
Have you already tried adjusting the wireless channel?
DarrenM