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Forum Discussion
Internet connection disconnects at random times on all devices
I have had this router/device since mid december 2018. I have activated Disney Cirle (because i need it to control internet time for the kids)
Lately all my computers and phones and tablets suddenly has no internet connection, even if they have no filter, no bed time and no offtime configured for the devices at that time. (both managed devices and unmanaged devices) It seems randomly. And it affects cabled devices also. Ex the set-top box for the tv-channels loose internet connection (streaming youtube etc).
It happens at random times of the day. If i unplug the Orbi and connect the network cable directly from the ISP, it works like a charm.
And if i re-connect the orbi, it happens that it might work again, or i have to turn Orbi router off and on again to make it work.
I found out that if i disabed the Disney Circle trough the app i have on my cellphone, it works perfect again. I have never lost the connection again.
But as soon as i turn Disney Circle on again, it fails again.
How can i fix this? One of the main reasons why i bought this product, was the support for controlling the internet time for my kids, so i hope to solve this problem.
6 Replies
Siberiantiger6 wrote:
I have had this router/device since mid december 2018. I have activated Disney Cirle (because i need it to control internet time for the kids)
Lately all my computers and phones and tablets suddenly has no internet connection, even if they have no filter, no bed time and no offtime configured for the devices at that time. (both managed devices and unmanaged devices) It seems randomly. And it affects cabled devices also. Ex the set-top box for the tv-channels loose internet connection (streaming youtube etc).
It happens at random times of the day. If i unplug the Orbi and connect the network cable directly from the ISP, it works like a charm.
And if i re-connect the orbi, it happens that it might work again, or i have to turn Orbi router off and on again to make it work.
I found out that if i disabed the Disney Circle trough the app i have on my cellphone, it works perfect again. I have never lost the connection again.
But as soon as i turn Disney Circle on again, it fails again.
How can i fix this? One of the main reasons why i bought this product, was the support for controlling the internet time for my kids, so i hope to solve this problem.
Thanks for the fast response :)
The Orbi Sattelite is in fact managed under Home devices. I will set it as unmanaged now and reactivate Disney Circle on the app on my cellphone and test this a day or two. I will let you know the result.
Hope that helps. :smileywink:
