×

Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
Reply

Lost Internet Connection

Schlep57
Follower

Lost Internet Connection

Strange situation.  Suddenly my wifi connection began to drop intermittently.  I reset the router to factory settings and reinstalled the network. I am able to connect to the network, however some devices get an internet connection and others don't. My PC does not, my Mac Book Pro does. 2 out of 6 Alexa devices do. iPhone and iPad sometimes yes sometimes no.  I use an Arris modem, Surfboard SB6190 which has no issues. I have one satellite unit with my router. Any ideas?

 

Funny thing, this started just when the warranty expired. Just saying.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 2
FURRYe38
Guru

Re: Lost Internet Connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 360 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7