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Retired_Member's avatar
Retired_Member
Dec 23, 2019

Need to change admin email

My father gave me his old Orbi (RBR40) after he got a newer one. I can't verify anything or update anything without contacting him to check his email. I need to change the admin email to my email, but there doesn't seem to be any way to do so! I've read all sorts of discussions on the support page, and there isn't a single one where the user can do so themselves. This is a huge issue! Please advise how in the world I can get the email changed to my email.

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  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 26, 2019

    Hi @TS2013

     

    Do you still need assistance? I sent you a message requesting for more information. 

     

    Regards,
    Blanca
    Community Team
     

     

    • FURRYe38's avatar
      FURRYe38
      Guru
      Dec 26, 2019

      I believe the user closed is forum account as this thread reports a "retired member". 

      Blanca_O wrote:

      Hi @TS2013

       

      Do you still need assistance? I sent you a message requesting for more information. 

       

      Regards,
      Blanca
      Community Team
       

       

       

  • CrimpOn's avatar
    CrimpOn
    Guru
    Dec 23, 2019

    The user has to log into Netgear, select their account profile, and change the email.

    • Retired_Member's avatar
      Retired_Member
      Dec 23, 2019

      Already tried that. Multiple times. There is no longer an option to change the email.

      • CrimpOn's avatar
        CrimpOn
        Guru
        Dec 23, 2019

        When I log onto the forum (like, right now), I can click on my User Name in the upper right corner and select from My Profile, My Settings, etc.  Clicking on My Settings brings up this screen:

        I covered up my personal email with the blue rectangle.  Sorry you do not have this option.  Perhaps it's time to ask one of the forum moderators?