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Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
I have been sent another email by Netgear Support and I'm now able to respond via messaging on MyNetgear. The original case details are still not showing on MyNetgear, but hopefully communications are now back on line.
Its not looking so good any more.
It's now been over a week since I raised the new support ticket (#40099177) and no reply. It's now four days since responding to the original case (Case # 0555960) once the support website links started working again and, again, no response.
In the meantime I've suffered disconnects on other devices that are close to the RBW30 broadcast zone.
I am now firmly of the opinion that Netgear don't know how to resolve this and are chewing up time with delay tactics. How else can you interpret their requests for multiple router logs and then not even having the courtesy to update me on the results? Couple that with their non-response to reperated requests for advice or response and the customer cannot help but form an opinion. Maybe there's a fix on the horizon, but the complete lack of response does not fill me with and confidence.
My advice to anyone reading this - DO NOT BUY ADDITIONAL RBW30 SATELITTES, especially if you're hoping to pair with a RBR50 router. There's a real risk that they simply will not work.