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Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
The farce continues. I have received two further canned email messages, asking for me to respond to the suppoert case. For both of them, when I click the link it takes me to a Netgear Support page that has the following message "Invalid Token Value".
It's now been two months without any response to the original fault logs that I sent in and five weeks since loosing the ability to access the support case and make any contact Netgear support.
Now that I've gone past being annoyed, I can dispassionately conclude that this is obviously an experiment in Pavlovian Responses (Link). I'd guess that, somewhere, a study is monitoring how people respond to repeated requests for contact via useless links. Surely there can be no other explanation?
I got a “please let me know about the status of your case” message just now. But of course the support link goes to a blank page. What on earth are we supposed to do?
any ideas DarrenM