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New Intel NUC Computer - Cannot communicate with or ping some network IP devices
I recently purchased this device (device details below) as a replacement for an existing HP laptop I used as a home security and automation server. After full configuration, I have run into a peculiar problem I cannot seem to solve. For some reason, the Intel NUC computer cannot communicate nor ping SOME of the IP cameras, Global Cache TV Controllers and other devices as if it was connected to a separate network, which it is not.
All devices are connected to my home network via a Netgear Orbi Mesh router (1 router, 1 satellite). All devices are accessible and pingable via my other 3 computers with no issues. The IP cameras it does not "see" are the same brand, model and firmware as the ones it does. It has no issues with one of the Global Cache IP to IR controllers, again, same brand, model, firmware and network as the one it has problems with.
I've attempted to rebuild the TCP/IP Stack, Reset the Winsock, Rebooted the router and computer, even went as powering off the router and satellite, powering off ALL networked devices and only bringing on the NUC and the devices in question. Still no go.
Any suggestions?
Netgear Orbi
Hardware Version RBR50
Firmware Version V2.7.4.24
GUI Language Version V1.0.0.423
Intel® Client Systems NUC
BIOS
Version
0061
Date
7/10/2023
MOTHERBOARD
Manufacturer
Intel Corporation
Model
NUC10i7FNB
Version
M38062-307
OPERATING SYSTEM
Edition
Microsoft Windows 11 Pro (64-bit)
Version (Build)
22H2 (10.0.22621)
Devices and Drivers
PROCESSOR
Intel® Core™ i7-10710U CPU @ 1.10GHz
GRAPHICS
Microsoft Remote Display Adapter
Intel® UHD Graphics
AUDIO
Intel® Display Audio
NETWORKING AND I/O
Intel® Ethernet Connection (10) I219-V
Intel® Wi-Fi 6 AX201 160MHz
Bluetooth Device (Personal Area Network)
Thunderbolt Controller 1
Intel® Wireless Bluetooth®
MEMORY
64 GB
STORAGE
WD Green SN350 1TB
OTHER
Genesys Logic PCIE card reader device
TPS659xx Device
Intel® Management Engine Interface
I wish that was the issue, since I've had it set to "Private Network" since day one, that would have saved me a lot of time and aggravation.
So one thing that came to mind was that maybe the issue could be that I have the Netgear Router with an IP Reservation for this and 4 other computers. While it worked fine for the others, including the one this NUC is replacing, I though maybe something in the NUC does not handle that well. So I deleted the IP reservation, set the DHCP settings on the NUC to manual and assigned it the needed static IP there. Problem continued. Some devices were visible on the NUC, some where not. Hmmm...
Finally, I FOUND THE PROBLEM and temporary solution/workaround... Netgear Orbi's ACCESS CONTROL. I've always had access control enabled, and set to "Block all new devices from connecting". This allows new devices to connect to the WiFi, but then lists them as "Blocked" allowing you to either "Allow" or leave blocked if not recognized. I mean, who knew this could be the issue?!?! It is supposed to either block or allow the connection, not allow it and only let the device see some devices but not others.. Well, apparently, setting the Intel NUC's connection to "Allow" is not sufficient as it doesn't fully open all communication.
On a hunch, I figured I would try disabling access control completely, and suddenly all network devices were visible on the Intel NUC. To confirm, I enabled Access control again, the issue came back. Disabled, the issue was gone again.
So, that is my fix/workaround for now. I would still like to figure out a way to make the NUC's network connection work properly and fully with access control enabled, but for now, I'm happy to finally pinpoint the culprit.
If anyone knows of any setting, etc. that can correct this behavior, I welcome your input.
14 Replies
Hello DanInGA ,
Welcome to the NETGEAR Community!
I understand that you are having issues with your access control with your RBR50 on firmware version 2.7.4.24. I have also noted that you did not have an issue with this configuration before. Please try updating your RBR50 to the most recent firmware version 2.4.5.4 and then enabling the access control after you designated a static IP address to restart your NUC.
Navigate to the link below for the download file for your RBR50:
https://www.netgear.com/support/product/RBK50#downloadFor step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
Community Team
Thank you. One of the first things I did was check for firmware updates for all devices in question, including the Netgear RBR50 and satellite and it showed up to date. I checked again just now and same.
As I would rather not be a beta tester for firmware, can you advise as to when this firmware update became available and why it does not show on the router firmware check?
DanInGA wrote:
One of the first things I did was check for firmware updates for all devices in question, including the Netgear RBR50 and satellite and it showed up to date.
As FURRYe38 says, this is not a reliable test. It is so bad that Netgear really needs to put some effort into fixing the problem.
There are various ways of checking for firmware updates – automatic updates, apps and tests in the browser graphical user interface (GUI) for example – but only one test is reliable. All the others have proved to be wrong in the past.
Use the GUI to find out which version you have. Then visit the support pages for your device and look for the newest version.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That site will have a library of firmware for your device. Look for the newest.
How is this new computer connected to the network:
- Ethernet?
- WiFi?
Does the Orbi web interface Attached Devices display match the computer information? (IP address, MAC address?)
Is there any pattern to the IP addresses that cannot be reached?
Thanks for asking. The new Intel NUC computer is connected via Ethernet and shows in the Orbi Router Config interface in Attached Devices under Connected Devices with matching MAC and static IP, as well as in Access Control as "Allowed".
There does not appear to be a pattern in the IP's it cannot seem to communicate with, other than that they are connected via WiFi, but it sees all the other WiFi devices. Most of the ones it cannot see are 2.4 Ghz, while two are 5 Ghz. Oddly, it 'sees' plenty others on both bands of the same brand, config, firmware, etc.
I did find one article pointing to the Bios C-State setting as the cause of a computer not seeing all network devices, however, the Bios of the Intel NUC does not even show that setting (or it is called something different). So back to square one..
Three computers behave normally and one does not. "points the finger" at some obscure setting on the Intel machine.
Might be useful to switch the connection to WiFi. The Intel AX201 is more advanced than the Orbi WiFi, but should be backward compatible.
