NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dkunath
Jan 17, 2018Star
New Orbi firmware 2.1.2.18 update issues?
I noticed that there was a new firmware version 2.1.2.18 for Orbi RBK50. Has anyone installed this version, and has there been any issues after the installation. Please provide any details that you...
jeremiahlee
Mar 13, 2018Tutor
After months of happy operation, I have had significant latency problems the last two weeks. For example, Instagram (a request-heavy app) would seem to stall loading Stories and the Search tab.
I noticed in the Orbi logs that it had been updated. I tried rebooting the modem and Orbi devices. I tried resetting the modem. Nothing seemed to work until I did a "factory reset" of the Orbi system (putting the paper clip in the reset hole until it blinked amber). Once I resetup Orbi, the latency problems went away. Doing the factory reset only reset to the defaults of version 2.1.2.18, not the version of firmware that came with the device. That said, the problems went away once I resetup Orbi after resetting its defaults. Not a good upgrade experience, Netgear.
jeremiahlee
Apr 08, 2018Tutor
I couldn't find a way to edit my previous reply, but this turned out to not be an issue with the Orbi firmware update. My latency problems were caused by my ISP (Com Hem Sweden) temporarily disabling its native IPv6 support. This caused Orbi to start using 6to4 tunneling and the latency introduced was from my ISP's 6to4 tunnel, not from the Orbi update. I disabled IPv6 support in Orbi's settings for now and the latency went away.
- FURRYe38Apr 08, 2018Guru
Glad you figured it out. Thanks for letting us know how you resolved it.
Enjoy.
jeremiahlee wrote:I couldn't find a way to edit my previous reply, but this turned out to not be an issue with the Orbi firmware update. My latency problems were caused by my ISP (Com Hem Sweden) temporarily disabling its native IPv6 support. This caused Orbi to start using 6to4 tunneling and the latency introduced was from my ISP's 6to4 tunnel, not from the Orbi update. I disabled IPv6 support in Orbi's settings for now and the latency went away.
https://twitter.com/JeremiahLee/status/978618914782498816