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ChrisCox1952's avatar
May 08, 2022
Solved

No connection with internet at start to conninterne( needs 5+ seconds) once connected speed is 100%

I am having Orbi RB50 VS 2 system and generally it works perfect

My only issue is that if i start a connection to Internet, first i am getting warfning/message that there is no connection, then i have to wait several seconds and suddenly connection is available without any action from my side.

It is not a job killer but sometimes it irritates, and it has not always been this way.so i am trying to solve it.

 

I am using Windows 11 ( topic was allready there with Windows 10 ) and i alo have Norton 360 running

Message i see on my PC when i am using LAN connection, i am not sure fi iphone/ipad have same issue and i certainly get no messages overthere 

 

Interned speed test tels me i am getting full speed i am paying for so once it is running there is no problem, its just when starting 

 

Does anyone have suggestion what to do or don't

 

 

Thansk and regards

 

 

Chris

  • plemans's avatar
    plemans
    May 09, 2022

    Most Ziggo boxes are modem/router combo devices and cause a doubt nat (but can't 100% confirm without an actual model)

     

    A double nat happens when you cascade more than 1 router.
    https://kb.netgear.com/30186/What-is-Double-NAT
    Fixes? There’s 3 options but only use 1.
    1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
    2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
    3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
    https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

6 Replies

  • 1. what modem/gateway is it connected to?
    2. what firmware is on the orbi router? And on the satellites?

    3. You're only getting the notice on your windows pc's?
    4. what happens if you disable norton?

     

    • ChrisCox1952's avatar
      ChrisCox1952
      Guide

      Good morning Plemans

       

      Following to your answers

       

      1. I am using Ziggo ISP, therefore the connectbox from Ziggo

      2. Firmware on Orbi router 2.7.3.22

      3. I am getting message on PC, not sure about Iphone and/or Ipad ( soory for not being more specicily)

      4. I didnot try to disable norton so far

       

      hope this helps

       

      regards

       

       

      Chris

      • plemans's avatar
        plemans
        Guru

        Most Ziggo boxes are modem/router combo devices and cause a doubt nat (but can't 100% confirm without an actual model)

         

        A double nat happens when you cascade more than 1 router.
        https://kb.netgear.com/30186/What-is-Double-NAT
        Fixes? There’s 3 options but only use 1.
        1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
        2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
        3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
        https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode