I have an RBH12 Orbi system with one remote. Its legacy but works fine and is working fine now. The issue is that using the iphone app I cannot log into it using the email address that it is registered with and the password that worked in the past. I had a power interruption which took it off line obviously, but on power return I get a log in error that the password or email address is incorrect. Both were working prior to the loss of power.
I selected password reset which was accepted and sent to Netgear but have not seen the verification email after an hour of waiting. I have verified it isn't in the trash or spam folder.
Can anyone tell me what can be done to restore the connection to the router using the app? Again the router is working fine otherwise.
Worked perfectly for me. Response from Netgear with authorization code appeared in mailbox within seconds. Entered code and new password (twice). Confirmation appeared in mailbox within seconds. GrumpyGrandpa now has a new password! (I have several personas at Netgear.)
Perhaps the Netgear email went into a SPAM folder?
Unfortunately, the original message said nothing about apps and applications.
The initial original thread started here - no idea why people need to start another thread one hour later, breaking continuity, essentially forgetting they talk to volunteers, and seldom to paid Netgear employees.
More complexity is added by the fact that people can use random email providers, where some tend to silently blacklist or ignore automatic generated messages. Said this, I'm not in the position analyzing the issue any further.
Yes, I think you are correct and I'm beginning to realize that might the issue.
The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works. Using this app, I choose reset password to fix what seems obvious. The reset seems to work but I never get the email verification to that email address. Going to the netgear account login page directly using a pc with the registered email account registered to me, I select forgot password and again everything seems to work fine, but I never get the verification email. I checked spam, and junk, it never comes. Can you suggest how I can proceed to correct this?
The main unit is working fine but the satellite unit below downstairs one level in our house has a strong signal but the throughput using speedtest.net is horrible. The speedtest while upstairs shows consistently 250-280mbs, downstairs the throughput is 50-70mbs consistently. I think it has been this way for quite sometime. Nothing has changed in the house or placement with the main router or the satellite downstairs. I have tried resetting the main and remote without improvement.
Obstacles in the direct radio path between units. (walls, floors, piping and ductwork hidden side walls, and objects that happen to be placed between them)
We often believe "nothing has changed" and then discover that there actually has been a change, such as one unit or the other being moved just a little distance, or some dense object placed on the same shelf as one or the other.
Sometimes moving one or the other just a bit will change the WiFi signal.
CrimpOn, this is appears to be a hardware issue given what I provided in post. I was seeking some feedback regarding emperical evaluations of others who have experienced this degradation in the satellite performance. I am an RF engineer with 40 years experience in wireless systems. I clearly understand propagation issue such as fading, obstruction losses based on classical RF modeling. This is a hardware issue given the signal strength of the satellite unit and the degradation of the data throughput.
