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Forum Discussion
Not Connecting to Wirless
We bought an Orbi system for Christmas, I have everything plugged in and turned on, but, when it goes to find an internet connection, it says there is none. I put my old wireless back in, and bam, up and running. Does anyone have suggestions on how to fix this problem????
9 Replies
What FW is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Yonkin2018 wrote:
We bought an Orbi system for Christmas, I have everything plugged in and turned on, but, when it goes to find an internet connection, it says there is none. I put my old wireless back in, and bam, up and running. Does anyone have suggestions on how to fix this problem????- My home is about 3500 sq ft. But, we are using only about 2500 for the internet usage. I had the satalites in 2 different rooms, but, then brought them right by the router in hopes it would work correctly. I tried with satalites unplugged, and how instructions have stated. I called up Netgear, they claim there are too many errors on my modem, and can be fixed at a low cost of 99.99, told them no, not with Christmas just here, how can one afford that after spending 300 on this wifi! I kept trying and retrying, always coming with no internet connection for Orbi. I'm stuck still. I'm going to make sure there are no updates needed on anything I guess, read that someplace, not sure if itll help or not. I will try what you suggested. Hubs said he read someplace it took a person quite a few tries before successfully doing it. My patience are worn thin with this thing, youd think you spend that much money on something, it shouldn't take a rocket scientist to hook it up, but, maybe my knowledge isn't all too good, maybe I do need a rocket scientist! If you have any other suggestions, I'll take any at this point. I'm going to keep trying, still nothing g this weekend, I'm returning it and just going to by a wifi extender, plug in and be done!
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Yonkin2018 wrote:
My home is about 3500 sq ft. But, we are using only about 2500 for the internet usage. I had the satalites in 2 different rooms, but, then brought them right by the router in hopes it would work correctly. I tried with satalites unplugged, and how instructions have stated. I called up Netgear, they claim there are too many errors on my modem, and can be fixed at a low cost of 99.99, told them no, not with Christmas just here, how can one afford that after spending 300 on this wifi! I kept trying and retrying, always coming with no internet connection for Orbi. I'm stuck still. I'm going to make sure there are no updates needed on anything I guess, read that someplace, not sure if itll help or not. I will try what you suggested. Hubs said he read someplace it took a person quite a few tries before successfully doing it. My patience are worn thin with this thing, youd think you spend that much money on something, it shouldn't take a rocket scientist to hook it up, but, maybe my knowledge isn't all too good, maybe I do need a rocket scientist! If you have any other suggestions, I'll take any at this point. I'm going to keep trying, still nothing g this weekend, I'm returning it and just going to by a wifi extender, plug in and be done!
What ISP modem/Router are you using (the box that is connected directly to your source of internet)? Is the cable coming from that ISP modem plugged in into the WAN port (the yellow port) in the back of the Orbi Router?
