My new Orbi RBR350 pack arrived today and have been installing it and updating to the latest firmware etc. Everything working now except I cant access my QNAP NAS. It shows up in the app with an Orbi assigned IP address but I cant access it from my computer, nor can I see the music server running on the NAS.My setup is...Plusnet Broadband > Plusnet Router > Orbi > NAS QNAP TS251All connections are wired. The NAS is assigned an IP address by the Orbi.I came across this thread https://community.netgear.com/t5/Orbi/Cannot-access-NAS-after-switching-to-Orbi/td-p/1774024.My Plusnet Router cannot be set to bridge mode, so, as suggested in option 2, I have disabled the DHCP server and wifi on the modem, configured the modems DMZ for the IP address the Orbi but still no joy.I dont want to use the DHCP on the Plusnet router as one of the reasons for buying the Orbis is the Plusnet Router does not play very reliably with my Linn music system.I know one solution is to buy another modem but having just bought an expensive mesh system I dont want to put more £'s into it. So if there is no solution the Orbis will have to go back and be replaced with a all-in-one modem router.Any suggestions welcome.Thanks

I remain totally unable to come up with even a theory about why the NAS does not appear to devices on the Orbi LAN. However, I can explain the other situation. When a device on the Orbi LAN (10.0.0.x subnet) tried to open a connection to a device that is not on the subnet, it sends the request to the gateway (Orbi router) which does Network Address Translation (NAT) on it and transmits it.The Orbi's WAN interface is on the 192.168.1.x subnet, so the connection has to be on some device on the same subnet. If the IP address being sought e is "anywhere else", the Orbi will send the connection request to its gateway (the Plusnet router), which will do the same thing. Orbi ARP's "who has 192.168.1.65?", the NAS responds, and the connection is opened. The NAS responds back to the Orbi router which "un-NATs" to figure out which device on its LAN side gets the response. It works in this direction, but not in the reverse. If the NAS tried to connect to 10.0.0.27, it would say, "this cannot be on my local LAN (192.168.1.x), so I have to send the request to my gateway (Plusnet)." It has no idea where 10.0.0.x is except that it is NOT on the same LAN. I believe a REALLY sophisticated person might be able to figure out a way to use static route (or something) to let a computer know where to find 10.0.0.x, but that is WAY above my competence level.

Please visit and post about this over in the Orbi AX forum:https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-axAlso contact the QNAP mfr for additional help and information. Thank you.

entdgc wrote:My new Orbi RBR350 pack arrived today and have been installing it and updating to the latest firmware etc. Everything working now except I cant access my QNAP NAS. It shows up in the app with an Orbi assigned IP address but I cant access it from my computer, nor can I see the music server running on the NAS. I agree that user who own the "AX" products are more likely to have experience with it than those of us (who participate in this forum) with the origiinal Obi products. However, I see no need to mess around with DHCP and DMZ. As long as the NAS and everything else is is connected to the Orbi, then devices should "see" the NAS. Can you check that:The IP address assigned to the NAS is part of the Orbi subnet? (This is usually 192.168.1 x)Does the NAS respond to ICMP (ping)? Some devices (such as Windows computers) do not respond to ICMP unless the firewall is told to allow it.It the NAS and the devices which want to stream content from it are in the same IP subnet, then it should work.

Sorry wasn't aware this was an AX product and there was another forum.I can confirm everything else is connected and working. The NAS is wired and receives an IP address. The IP address is 10.0.0.100 which is the same subnet as every other device (I have never seen these numbers on any other router...).I cannot ping the NAS nor connect to it via the IP address.Today I have disconnected the modem lead (so no internet) rebooted Orbi so I have an independent network and the problem persists which implies it is something in the Orbi setup and not a conflict with my Plusnet router. The search continues....

Why not assign a static IP address to the QNAP NAS in its settings?Here is what my settings looks like

ORBI with QNAP | NETGEAR Communities

31 Replies

FURRYe38
Guru
Mar 21, 2021
Please visit and post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Also contact the QNAP mfr for additional help and information.

Thank you.
CrimpOn
Guru
Mar 21, 2021
entdgc wrote:
My new Orbi RBR350 pack arrived today and have been installing it and updating to the latest firmware etc. Everything working now except I cant access my QNAP NAS. It shows up in the app with an Orbi assigned IP address but I cant access it from my computer, nor can I see the music server running on the NAS.

I agree that user who own the "AX" products are more likely to have experience with it than those of us (who participate in this forum) with the origiinal Obi products. However,

I see no need to mess around with DHCP and DMZ. As long as the NAS and everything else is is connected to the Orbi, then devices should "see" the NAS. Can you check that:
The IP address assigned to the NAS is part of the Orbi subnet? (This is usually 192.168.1 x)
Does the NAS respond to ICMP (ping)? Some devices (such as Windows computers) do not respond to ICMP unless the firewall is told to allow it.
It the NAS and the devices which want to stream content from it are in the same IP subnet, then it should work.
- entdgc
  Aspirant
  Mar 21, 2021
  Sorry wasn't aware this was an AX product and there was another forum.
  I can confirm everything else is connected and working. The NAS is wired and receives an IP address. The IP address is 10.0.0.100 which is the same subnet as every other device (I have never seen these numbers on any other router...).
  I cannot ping the NAS nor connect to it via the IP address.
  Today I have disconnected the modem lead (so no internet) rebooted Orbi so I have an independent network and the problem persists which implies it is something in the Orbi setup and not a conflict with my Plusnet router. The search continues....
  - alokeprasad
    Mentor
    Mar 21, 2021
    Why not assign a static IP address to the QNAP NAS in its settings?
    Here is what my settings looks like

Forum Discussion

ORBI with QNAP