NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Kathy_J
Jan 15, 2018Aspirant
Orbi (2.1.1.16) constantly dropping wifi connection to iPad Air 2
Please help before my Orbi's life comes to a violent end! My Orbi constantly disconnects the wifi signal to my iPad Air 2. It's not just that the signal is slow. It goes completely offline. I'm on my MacBook Pro immediately next to it and I'm not experiencing the same disconnect. I have two satellites (my house and property are long and thin and yes, I need that much coverage) but I'm in a central location and both are currently connected to the main router. They are stationary and the router/satellites are not fighting over control.
The Orbi is running firmware v2.1.1.16
The iPad is running iOS 11.2.2 and is connected on the 2.4G band
My MacBook Pro also happens to be connected on the 2.4G band
There is another thread addressing this issue but the solution on that thread doesn't match anything similar to what I have. (https://community.netgear.com/t5/Orbi/Orbi-RBR50-dropping-WiFi-Connection-constantly-since-2-1-1-14/m-p/1472445#M19541) If something on my network is capable of being wireless, it's definitely not plugged in, and that goes for peripherals as well. I understand there's a 2.1.2 beta out there, but I can't experiment as my husband needs something very stable for work. He doesn't seem to be experiencing the same problem with his iPad, which is the same model but for some reason seems happy to reside on the 5G band.
Thanks for any help you can give!
6 Replies
Sort By
- Kathy_JAspirant
Adding some detail I probably should have added to the original post. Hey, it was late when I posted. ;-) Plus I have some updates.
The iPad is behaving the same way despite switching over to the 5G band
The 2.4G channel is set to "auto" (currently on channel 9)
The 5G channel is set to 48
WPA2-PSK security
WMM ON for both bands
Daisy-chain topology OFF
Implicit beamforming OFF
MU-MIMO ON
Fast roaming OFF
I've experimented with turning things on and off in different combinations and am still getting wifi disconnects.
Thanks again!!
- tucsonticoVirtuoso
Can you supply a bit more detail about your environment? For example, is your husband's iPad the same model and using the same iOS version? Is it in the same room when you're experiencing the dropouts? Do any other devices on your WiFi network display similar dropouts? What about wired devices? Are you on the router or a satellite when the drops occur? Are there any neighboring WiFi systems (potential conflicts) nearby?
Since you stated the problem appears to be with one device, I'd be suspicious of that device. Try deleteing your WiFi network from that device then power cycling (off, then on) that device and reconfiguring it to your network. I'm not a WiFi expert by any stretch of the imagination. I'm merely trying to help out with some potential fixes.
- Kathy_JAspirant
Thanks tucsontico. Here's my best attempt at providing more details...
tucsontico wrote:
Can you supply a bit more detail about your environment? For example, is your husband's iPad the same model and using the same iOS version? Is it in the same room when you're experiencing the dropouts?
Same model. Same iOS. Generally the same location. He does have some dropouts but doesn't seem to be as many as me. Then again, I'm generally streaming video on mine so interruptions could be more obvious. I also use mine for much longer than he does. Funny (or not) as I'm typing this I'm having a particularly long outage. Just dead. Zero wifi. He's asleep so not using his.
Do any other devices on your WiFi network display similar dropouts? What about wired devices?
Sometimes my iPhone X (and prior to that my iPhone 7) seems to be a bit flaky on wifi but I never all out lose the wifi signal. I have a wired printer, and two wired hubs connected to the router and I haven't gotten any outage notices from either of them.
Are you on the router or a satellite when the drops occur?
The router.
Are there any neighboring WiFi systems (potential conflicts) nearby?
Tons. I live in Silicon Valley. I've attached a screenshot of what my wifi drop down looks like. And those are just the SSIDs that are being broadcast.
Since you stated the problem appears to be with one device, I'd be suspicious of that device. Try deleteing your WiFi network from that device then power cycling (off, then on) that device and reconfiguring it to your network. I'm not a WiFi expert by any stretch of the imagination. I'm merely trying to help out with some potential fixes.
OK. Done. It doesn't seem to have improved anything. :-( I've done both before, but not sure if it was in this order. Interestingly, as soon as I rebooted the iPad, I experienced a complete wifi drop on my MacBook Pro (sitting right next to it). This happens very rarely. I had to reenter my pw to get it going again.
Thanks for the help! It's appreciated. :-)