Orbi Firmware v2.5.0.38

Admit the firmware is bad and stop asking folks to jump through hoops 

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FURRYe38 wrote:

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abonko wrote:

Ever since upgrading to this version of the firmware, the quality of our internet has been terrible. 1) Videos being streamed will hang for a few seconds; 2) Internet connectivity will periodically drop completely, requiring me to reboot the Orbi.  When this happens, the app will say the Internet is offline; 3) My device list in the app has become completely corrupted.  It lists more/fewer devices than are actually connected and device names are all messed up (my laptop in the list now has the name from another device). 

 

I genuinely hope this is being looked into as a matter of urgency, because the poor quailty of this build is appaling.

 

And yes, I did a factory reset afterwards and that has made no difference.  

 

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Dude are you out of your mind or can you really not accept the possibility that this firmware is buggy?

All of these things you ask about and mention DO NOT MATTER if the system was working great prior to the change of a single variable -- the firmware upgrade. What you're doing here is akin to gaslighting.

For the record, I have had a similar experience to abonko ... I've had an Orbi + a satellite for 2.5 years and they've worked pretty much flawlessly, through every upgrade, until this week with v2.5.0.38. Given that no other variables changed, it makes zero sense for you (FURRYe38) to be wasting your + our time asking about modem, home square footage, channel settings, etc. I'm sure you have the best of intentions, and I appreciate that you're willing to spend your time trying to be helpful, but please stop for a minute and think about the logic of this situation, and what you're suggesting.

FURRYe38 - I appreciate that your intentions are pure and you are genuinely trying to help, but as ryanaroha pointed out, if everything was working perfectly beforehand then why are these questions even necessary? Maybe it's a mistake on my part for not pointing out such detail in the first place. So allow me to set the record straight.

My satellite Orbi is connected to the primary Orbi via a physical LAN cable, utilizing Ethernet Backhaul. My primary router is connected to my Comcast router which is setup in bridge mode. This is the exact configuration I have run for nearly a year now without a single issue. In fact, the performance and stability of this configuration has been so amazing I have raved about the Orbis to friends, family and anyone else who would listen.

You could argue I chose to apply the firmware update, but given how much I was pestered to upgrade via the Orbi app I'm not sure that's an entirely fair assessment. Nonetheless, I upgraded. Within an hour of upgrading all of my issues began. I can say with absolute certainty that not a single other aspect of my network configuration changed. Hence, the only logical cause of my issues is the firmware upgrade. All other possible variables are irrelevant.

Someone earlier mentioned downgrading back to the previous version. How do you do that? Is it only through the desktop login?

Thank you everyone for the feedback.