Orbi Firmware v2.5.0.38

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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abonko wrote:

Ever since upgrading to this version of the firmware, the quality of our internet has been terrible. 1) Videos being streamed will hang for a few seconds; 2) Internet connectivity will periodically drop completely, requiring me to reboot the Orbi.  When this happens, the app will say the Internet is offline; 3) My device list in the app has become completely corrupted.  It lists more/fewer devices than are actually connected and device names are all messed up (my laptop in the list now has the name from another device). 

 

I genuinely hope this is being looked into as a matter of urgency, because the poor quailty of this build is appaling.

 

And yes, I did a factory reset afterwards and that has made no difference.  

 

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