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Forum Discussion
Orbi Issues with V2.1.4.16
Hi,
I am a UK Sky fibre-pro user using the Sky Q Hub with the Orbi system. I have configured the router for AP mode and connected the WAN port to my switch and have reserved an ip address for it, m...
i've already reserved the ip addresses of the orbi's and they out of the range from everything else
i can access all via web-browser - both my satellites report Your Orbi Satellite connection is up and running.
Yet when access the main unit's interface neither are listed as being connected
I also can't access the unit from the mobile app if i'm connected to one of the satellites, but if I go to where the main unit is, it takes a while but then connects to it via the mobile app and does not show the satellites.
Now the main unit is connected using the wan port, which it should do if running as an ap, but if i add a cable into one of the lan ports to my switch it then sees the other units, but this then causes the collisions (now on 764503 from earlier)
Amazon have offered for me to return it under the warranty for full refund which is my last resort, as it means finding something else which is suitable to cover the whole house (need multiple ap's as we have rsj's which affect the wifi), so ideally i would like to get this working as it should
Doe this collision happen if you directly connect the satellites directly the Orbi router?
Something is happenging between the switch as the orbi?
Have you power cycled the switch OFF for 30 seconds then back on?
These Orbi's are working for others with switches...Seems to be a configuration issue of some sort.
Last resort would be to factory reset the Orbi router and set it up from scratch.
FURRYe38 wrote:
Doe this collision happen if you directly connect the satellites directly the Orbi router?
Something is happenging between the switch as the orbi?
Have you power cycled the switch OFF for 30 seconds then back on?
These Orbi's are working for others with switches...Seems to be a configuration issue of some sort.
Last resort would be to factory reset the Orbi router and set it up from scratch.
the collision was being caused by the main orbi when using both the wan and connecting via lan interface - but this worked previously - i've now finally got the satellites linked back up to the main orbi in the interface - powering them all off and back on again never worked, using the sync button never worked, but what finally did was pulled out the network cable on sat1 then let it connect via wifi, then when it was showing as disconnected, clicked the remove button then it got picked up and went blue, plugged wire back in and now showing as wired, done the same for sat2, so now both showing with backhaul good
next is to get the mobile app working, as still won't detect the orbi when connected via wifi through the satellites
Ok, figured that the sats would need to be removed and re-added...
So for now you only have the WAN port connected from the Orbi to the switch? Satellites connected to the directly to the Orbi or to the switch?
Maybe something is causing the satellites to loose sync, even on wired connection and causes this collision to happen. Even if you power cycle them they don't respond correctly until they are removed and re-added. :smileyfrustrated: Very similar to what happend to me...
FURRYe38 wrote:
Ok, figured that the sats would need to be removed and re-added...
So for now you only have the WAN port connected from the Orbi to the switch? Satellites connected to the directly to the Orbi or to the switch?
Maybe something is causing the satellites to loose sync, even on wired connection and causes this collision to happen. Even if you power cycle them they don't respond correctly until they are removed and re-added. :smileyfrustrated: Very similar to what happend to me...
yeh, only the wan on the orbi router is connected to switch, then the satellites connected to the switch. they seem to be now ok. i'm not sure if something happened just prior to weekend or over weekend as i couldn't connect to my alarm system and constant dropouts on wifi - saying there was an issue with the dns resolver on my network.
i changed these settings first to use opendns and google then fallback to sky and was experiencing same problems, as it was on wired network as well as wifi i then thought it might have been my server which it wasn't (still powered off|), then pfsense and it unable to resolve dns. i then replaced that with the sky q hub (which i hate as it auto updates and changes mean a full reboot which causes dslam to think fault on line and drop speeds).
As that was showing same issues slowly tried everything else i could think off, but usually resolve quite quickly, but this had me baffled.
i'm going to see how it performs over next few days and check again when back home again. if ok will switch back to my pfsense configuration as gives me more control of network, plus it has all my devices configured with reserved addresses.
i can also see the orbi and satellites via app when on main orbi, so need to check again when connected via satellites to determine why that not working.