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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but in a departure from our normal processes, we’re going to the release BETA software for our products in a staggered manner. The first wave to be released are only for the RBR50 and RBS50, which is used in the RBK50 and RBK53 (Costco) kits. If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight. We’re not quite done with it yet, but will update this thread when it’s ready.
Edit for clarity: This release supports both Circle & Ethernet backhaul
Edit2: Updated with the 2nd wave of firmware for RBR40, RBS40, RBR20 and RBS20. This supports the following SKUs: RBK40, RBK43, RBK44, RBK20, RBK22, RBK23.
Edit3: Updated for RBW30, to support RBK30, RBK33, RBK52W, and others
We’re not yet going to push this release this for auto-firmware upgrade, and will let you know before we do. If you have any questions, feel free to reach out to Support.
Rel Notes:
- Fixes issues where Internet access is not available on some devices, but available on others.
- Fixes an issue where Satellites get disconnected from Router
- Provides protection for the MDNS packet flood issue
- Addresses an issue where websites set to unmanaged are unreachable
- Multiple other connectivity & RF improvements
BETA MR 2.1.3 software can be found here:
RBR50: http://files.netgear-support.com/go/?a=d&i=rFfsb14M2q
RBS50: http://files.netgear-support.com/go/?a=d&i=0UBXh9aus6
RBR40: http://files.netgear-support.com/go/?a=d&i=dnNl6nqBSj
RBS40: http://files.netgear-support.com/go/?a=d&i=FEaFlGNCuW
RBW30: http://files.netgear-support.com/go/?a=d&i=x990UeDEdo
RBR20: http://files.netgear-support.com/go/?a=d&i=IOMUioMSLU
RBS20: http://files.netgear-support.com/go/?a=d&i=S5JDrBEG2f
How to do a manual firmware upgrade: https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite
Orbi Product Team
761 Replies
I have been fighting an extremely unrilaiable Orbi system for a couple months, most of which it was just turned off in discust.
- Once the Router (RBR50) is configured and working, after a couple hours it just stops responding. no responce to setup, or router
- Once a satellite (RBS50) is up and running, blue, and fast speed- it will just stop. I have tried both wired and wireless backhaul. Both unreliable.
- AP mode was useless, never did work correctly, many problems
- Many other little problems.
o Sats that don't show on router config, yet show blue after sync,
o wired backhaul sats varies in speed from fast to slow, though wifi device is 10ft away.
and other wired devices on same switch show constant speed results
- Firmware upgrades (V2.1.4.16) create more issues than they solve.
This is all in a stable enrionment, that other wifi equipment worked well in for years on end. And when Orbi frustration hit a head, old equipment brough back online. It worked without problems-- other than coverage issues that Orbi was brough on to fix.
Afterr reading this forum and others, I am EXTREMELY disappointed in Netgear. I have used Netgear equipment for 20 years. I currently have a over dozen netgear devices at this location alone. I am frustrated with the release and support of the Orbi system. I will never trust Netgear again for anything other than switches. There is NO reason that issues like this should drag on as LONG as they have for a high-end product from a company like Netgear. We have all gave Netgear a premium amount of money for a high end system and we were let down.
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Can try my friends setup process that I got going for him:
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1592753/highlight/true#M34020
Another initial setup process: https://community.netgear.com/t5/Orbi/Backhaul-breaks-the-whole-network/m-p/1615770/highlight/true#M38393Been stable since installing it.
Also there is a new beta available if you'd like to take part:
I would ask for this and get it loaded...
woofdriver wrote:
I have been fighting an extremely unrilaiable Orbi system for a couple months, most of which it was just turned off in discust.
- Once the Router (RBR50) is configured and working, after a couple hours it just stops responding. no responce to setup, or router
- Once a satellite (RBS50) is up and running, blue, and fast speed- it will just stop. I have tried both wired and wireless backhaul. Both unreliable.
- AP mode was useless, never did work correctly, many problems
- Many other little problems.
o Sats that don't show on router config, yet show blue after sync,
o wired backhaul sats varies in speed from fast to slow, though wifi device is 10ft away.
and other wired devices on same switch show constant speed results
- Firmware upgrades (V2.1.4.16) create more issues than they solve.
This is all in a stable enrionment, that other wifi equipment worked well in for years on end. And when Orbi frustration hit a head, old equipment brough back online. It worked without problems-- other than coverage issues that Orbi was brough on to fix.
Afterr reading this forum and others, I am EXTREMELY disappointed in Netgear. I have used Netgear equipment for 20 years. I currently have a over dozen netgear devices at this location alone. I am frustrated with the release and support of the Orbi system. I will never trust Netgear again for anything other than switches. There is NO reason that issues like this should drag on as LONG as they have for a high-end product from a company like Netgear. We have all gave Netgear a premium amount of money for a high end system and we were let down.
Any new betas in the works? 2.1.4.16 is more stable thaqn previous releases, but my wireless performance has really taken a hit since changing
The last unit of RBK53 had a problem with drop of network speed. My office network is 200 Mbps. however, it dropped to 40 Mbps. Dont know why. Running on 2.1.4.16 firmware
It was changed with a new one with a smaller packaging.
I thought the new one (also upgraded to 2.1.4.16) would be better but it could not handle alot of ARP messages from my CCTV. The last one could handle and the web page did not hang. This new one hang the web page and it became unresponsive. All the CCTV images could not be shown on my CCTV recorder
The Netgear 6300v2 was able to handle the same number of CCTV cameras. Why?
Another bug from Netgear?
I am currently running 2.1.4.10 (with no real issues) and when I log into the orbi, it's telling me that the 2.1.4.16 upgrade is available.
It's been like that for a couple of weeks (maybe more, I have not noticed). I've ignored it.
What is strange is that it has not auto-updated. I've not done any of the hacks to try to prevent the auto-update from happening so I am curious as-to why it didn't update.
I'm not complaining - my system runs fine and I don't particularly want to risk upgrading.
Hi
I just bought the RBK53 set and updated all the units to the firmware version 2.1.4.16 last night
However, there are lots of problems with it.
Attach the router to the internet (without any satelites attached), the router is able to give me speed up to 500 MB/s using speedtest app on my iphone.
When i attach 1 of the 2 satelites via ethernet backhaul and place the satelite about 50 metres away from the router, the speed reported dropped to 90MB/s. Why?
When i powered off the satelite, the network speed went back to 500 MB/s again.
Why is there a drop in network speed when the satelite is attached?
The latest update is deplorable, several times a day I have NO INTERNET on orbi, yet, if I hop onto SKY everything works. I have the main RBR50 & 2 satellites, which worked MOST of the time until a few weeks ago. All on firmware v.2.1.4.10.
Losing faith in Netgear, by the second !!!!!!!!I'm just noticing that the beta FW that worked so great was automatically updated to this new version that some seem to be having trouble with.
I think I can recall when all this happened as it was an evening and my connection went down and the satellites were purple/red color indicating a problem. I powered down everything, unplugged the ethernet backhaul from the satellites, then powered up only the router and allowed it to come online (checked the webpage login) and then one by one turned on the satellites, waiting for them to be connected before moving to the next. After that I plugged back in my ethernet.Online for 10 days 9 hours and counting with great WiFi and ethernet speeds.
Perhaps it's device specific?
My RKKB53 (Costco) which is the RBR50 and 2x RBS50 devices have been working without a single problem.- I saw that I had tmr update after having some issues with connections and then noticing I couldn't connect to anything that was connected with an ethernet cable to the satellite. I did what the previous post suggested, powered everything off, then just turned on the router. Then connected one satellite at a time... wifi seems okay, but still nothing can connect to the ethernet ports of my satellites.... my router is connected to a modem and my satellites are wireless... but connect devices to the satellites with what a cable. Any help is appreciated
Yep ... the "engineers" need to be reassigned to a proper position. Maybe janitorial staff.
This upgrade is a disaster for me. I have about 30 home automation items connected to Apple homekit, and some cameras from Ring. All were working fine, before this auto update. Suddenly the Ring camera will not connect at all, at least several of my Lifx lights have trouble connecting and the homekit app is constantly saying many of my items have "no response" verious times throughout the day. This did not happen before this update. The homekit problem was suppose to be one of the fixes but it broke what was working before. This use to be the best router system I ever had, now it is the worst. PLEASE at the very least....give us a way to roll back to the working version.
Yes netgear please turn off autoupdate,and make this and option to turn off and on autoupdate.
so if there is problem in the future we can use older firmware thats working.
mastervisa30 wrote:
Yes netgear please turn off autoupdate,and make this and option to turn off and on autoupdate.
so if there is problem in the future we can use older firmware thats working.
Fix what?
If you turn off auto update then you're happy. No problems. So what are you fixing? Older FW would fall under roll-back which I beleive is already available. You can't have your cake and eat it too.
Retired_Member wrote:
mastervisa30 wrote:
Yes netgear please turn off autoupdate,and make this and option to turn off and on autoupdate.
so if there is problem in the future we can use older firmware thats working.
Fix what?
If you turn off auto update then you're happy. No problems. So what are you fixing? Older FW would fall under roll-back which I beleive is already available. You can't have your cake and eat it too.
I believe what they're saying is they'd like to turn off auto-update such that they can install older firmware...and have it stay that way until a time of their choosing.
Short of cutting off access to Netgear's firmware servers, you can roll back to older firmware, but you can't prevent it rolling forward ten minutes later.
Hello there! LOL so I was planning on doing a manual firmware upgrade to the latest firmware earlier this evening. Then I just found out that somehow, the Orbi Router and Satellites were automatically upgraded to the latest Firmware V2.1.4.10.
Keep in mind that I was previously on Firmware V2.1.2.18 and had NO PROBLEMS whatsoever. Non at all.
That said, the Release Notes do not show a whole lot of bug fixes.
1. - So my first question is: Is there more to this new Firmware than what is listed on the Release Notes?
2. - Also, at the time of this writing, I am not experiencing any issues at all. Should I go ahead and do a 'Factory Reset' any way? Or should I wait until I start seeing issues. If the latter, what issues should I look out for?
Thanks!
BJMy system got auto-updated from v2.1.2.18 to v2.1.4.10 and I've been experiencing stability issues ever since. It would just drop wifi connection every few minutes. I tried resetting to factory default and that didn't help. I've also downgraded to 2.1.2.18 which was more stable but it has since auto-upgraded back to v2.1.4.10 although I turned off the auto-update feature via telnet.
Since I work from home, I need stable connection and this is driving me crazy! I previously used an ASUS Nighthawk R7000 and while it worked well I didn't have coverage in some areas of my two-story home (3000+ sq ft). Before the firmware updates, I was happy. Now I'm pretty close to ditching Orbi and trying Google Wifi or something else.
P.S. This is the second time I've had issues with firmware updates causing stability issues.
Try this.
I would do a factory reset on the entire system and set up from scratch as well since your was updated from older FW.
leightonn wrote:
My system got auto-updated from v2.1.2.18 to v2.1.4.10 and I've been experiencing stability issues ever since. It would just drop wifi connection every few minutes. I tried resetting to factory default and that didn't help. I've also downgraded to 2.1.2.18 which was more stable but it has since auto-upgraded back to v2.1.4.10 although I turned off the auto-update feature via telnet.
Since I work from home, I need stable connection and this is driving me crazy! I previously used an ASUS Nighthawk R7000 and while it worked well I didn't have coverage in some areas of my two-story home (3000+ sq ft). Before the firmware updates, I was happy. Now I'm pretty close to ditching Orbi and trying Google Wifi or something else.
P.S. This is the second time I've had issues with firmware updates causing stability issues.
leightonn wrote:
My system got auto-updated from v2.1.2.18 to v2.1.4.10 and I've been experiencing stability issues ever since. It would just drop wifi connection every few minutes. I tried resetting to factory default and that didn't help. I've also downgraded to 2.1.2.18 which was more stable but it has since auto-upgraded back to v2.1.4.10 although I turned off the auto-update feature via telnet.
Since I work from home, I need stable connection and this is driving me crazy! I previously used an ASUS Nighthawk R7000 and while it worked well I didn't have coverage in some areas of my two-story home (3000+ sq ft). Before the firmware updates, I was happy. Now I'm pretty close to ditching Orbi and trying Google Wifi or something else.
P.S. This is the second time I've had issues with firmware updates causing stability issues.
You can look at release notes from v2.1.3.4 as well as this would be included in v2.1.4.10.
No, let the system run. If your not experiencing any issues.
If you seem to, try and power off the Orbi system for 1 minute then back on and check.
b1ggjoe wrote:
Hello there! LOL so I was planning on doing a manual firmware upgrade to the latest firmware earlier this evening. Then I just found out that somehow, the Orbi Router and Satellites were automatically upgraded to the latest Firmware V2.1.4.10.
Keep in mind that I was previously on Firmware V2.1.2.18 and had NO PROBLEMS whatsoever. Non at all.
That said, the Release Notes do not show a whole lot of bug fixes.
1. - So my first question is: Is there more to this new Firmware than what is listed on the Release Notes?
2. - Also, at the time of this writing, I am not experiencing any issues at all. Should I go ahead and do a 'Factory Reset' any way? Or should I wait until I start seeing issues. If the latter, what issues should I look out for?
Thanks!
BJ
I did not pay $525 for a WiFi system to be NETGEARS beta testers!!!!
Give us the ability to disable auto upates..
2 updates 2 bricks..
please stop by to sign the petition to give us the abiltiy to disable auto updates
https://community.netgear.com/t5/Orbi/Petition-to-disable-auto-updates/m-p/1561982#M29828
This is driving me nuts. After spending many hours trying to find out why several of my home automation products(lifx lights, ring camera) suddenly stopped working...that is, stop connecting to the internet and after trying to reconnect them many times, without success, I have finally realized that this router updated itself(without my knowledge) to this new update. They were all connecting just fine for many months and now, realizing this update went in around the time they stopped connecting, I suspect this update as something to do with it. Has anyone else had this problem? I have v2.1.4.10. Can I reload the previous version? How can I do that? I used to have a full head of hair. Now...not so much!
Ken
khudsn7 wrote:
This is driving me nuts. After spending many hours trying to find out why several of my home automation products(lifx lights, ring camera) suddenly stopped working...that is, stop connecting to the internet and after trying to reconnect them many times, without success, I have finally realized that this router updated itself(without my knowledge) to this new update. They were all connecting just fine for many months and now, realizing this update went in around the time they stopped connecting, I suspect this update as something to do with it. Has anyone else had this problem? I have v2.1.4.10. Can I reload the previous version? How can I do that? I used to have a full head of hair. Now...not so much!
Ken
Hello,
Last week my Orbi system (RBK53 = RBR50 + 2x RBS50) after working without any major issue on v2.1.3.4 for a few weeks started to drop connections or Internet access. I was not sure what was happening, I rebooted the system many times and without any improvement. Then I realized that the Orbi was auto-updated to v2.1.4.10.
What it worked for me, and has been a week now, was to run off all the Orbis (not reboot, not factory reset, just turn them off) and turn them back on one by one, I waited until the RBR50 was up and connected to Internet, then the first RBS50, again I waited until it showed connected to the RBR50 and then the last RBS50.
All my devices (~50 that include switches, lights, cameras, and other automation stuff) has worked fine for a week now.
I hope this helps.
Purchased the RBIK50 w/Sat. On installation Orbi updated firmware. Otherwise ok. Starteeg getting the dropouts over the next few days. Checked firmware ver on both Main and Sat. Interface said both had the latest firmware but the St also said "wait for a minute" or somthing similar in the interface. Checked multiple times wiith the same outcome. Key (I think) ... I also could not login to the Sat, only the Main unit. I did a factory reset of the Sat and reconnected it to the Main. Thus far, no dropouts and I can login to the Sat. Good luck.
- Could someone reupload the RBR40 and RBS40 firmware?
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1558132/highlight/true#M29157
adang2 wrote:
Could someone reupload the RBR40 and RBS40 firmware?I have fixed the links for the RBR40 and S.
DarrenM
- Thank you!!
