NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AmitR
Mar 09, 2018NETGEAR Employee Retired
Orbi MR 2.1 issues update 3/9/18
Let me give you a quick update on the status since the last time we posted. Over the last several weeks, we assembled a cross functional team, locked them in a room with food and coffee and dedicate...
- Mar 23, 2018
Check out this post for an update on this issue:
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1533584#M26234
mpf541
Mar 10, 2018Apprentice
How do I get the beta so I can get this working? As it is it does not work for me. Plase send me a link to the beta software
bbunge
Mar 10, 2018Star
Your best bet is to contact Tech Support. But, be prepared for a long wait on the phone to get your case eleveted. Otherwise, reflash back to 2.0.1.4 doing the satellite first then the router. Factory reset both, press reset button longer than 7 seconds on satellite and router, then set up manually. Firmware 2.0.1.4 can't use wired backhaul.
- docceloMar 10, 2018Star
I have downgraded to 2.0.1.4, factory resetting in proper order per these forums, rebooting everything, resyncing satellites, and I'M STILL GETTING DISCONNECTS. I was put in touch with Level 2, who asked that I monitor my system with just the router being turned on. I did this, and then never heard from them again. I imagined it was because they found the issue and were working on it, and then 2.0.1.4 came out so I thought this was the fix. NOPE! Still getting random disconnects.
NETGEAR, what happened to the support I was getting? Do you truly have an understanding of what is happening? We, the consumers that keep your business alive (be it little grandma May in her cottage or Gigantic Enterprise, Inc.), deserve a truthful explanation for the months of headaches and lost work due to these issues!! An expedient resolution is no longer a request, it is being DEMANDED by your customers. While I appreciate that you post on these forums ocassionally, it is only expected that we no longer trust your words or promises. Deliver on those promises, and we'll start trusting you again. Be truthful and transparent, and we'll start trusting you again. Continue on with the status quo, and you can expect a lot more people jumping ship and not looking back.
- JMU1998Mar 11, 2018Luminary
Just curious how stable is the latest Beta Firmware for those who have tried it? can we finally hope for some stability in the next Firmware based on this Beta feedback?
- j1nMar 11, 2018ApprenticeUntil the new Orbi firmware comes out, if I reflash back to the 2.0.1.4 firmware, will I still be able to use my Orbi Outdoor Satellite (RBS50Y)?