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pongikong's avatar
Oct 12, 2017
Solved

Orbi RB50 very slow speed

Hi Guys,
I recently bought the rb50 orbi system for my home.
i am subscribed to 1gbps fibre internet.
however, on wifi I only get 80-100 usually.
20-30gbps occasionally and rarely get a maximum of 300plus gbps.
may I know what your experience is? could it be a setup problem?
i tried call the hotline and all they could advise was for me to change the 2.4g channel which didnt help too much.
  • st_shaw's avatar
    st_shaw
    Oct 14, 2017

    You wrote that your router was in the corner of the house wth brick walls.  You could move it closer to the center.  In the corner you are wasting half of the circle of coverage. Similar issue with the satellite.

     

    You might get even better results if you could move the satellite into the center of the house, and put two sats on the other floor, one towards each end. You don't want more than you need though.

     

    I cover a 3,000 SF 3-level home with 1 router and 1 sat, and I can get a usable signal out in the yard up to 500 feet away.  But, those results may not be typical because I have a lot of windows and no other WiFi sources nearby.

11 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello pongikong

     

    Have you made sure you are using the latest firmware and tried to change the wireless channels? Also in the advances wireless settings try to enable beamforming and Mumimo.

     

    DarrenM

    • pongikong's avatar
      pongikong
      Tutor
      Hello Darren,
      Thank you so much for your reply.
      I am really lost and disappointed with Orbi.
      The helpline could not help me other than telling me to change channels.
      After that the local distributor just changed a set for me and asked me to try again without a solution. They told me not to update the firmware!
      In anycase, my house is a two storey brick house.
      the router is in the ground floor corner. and i synced the satellite up in the hall. after that I brought the satellite upstairs and left it in the middle of the second floor. The fastest speed I got when about 5meters away from the router was about 400. and anywhere else, usually about 100-200. It is so frustrating and I dont think the Orbi is living up to its hype.
      • st_shaw's avatar
        st_shaw
        Master

        pongikong wrote:
        Hello Darren,
        Thank you so much for your reply.
        I am really lost and disappointed with Orbi.
        The helpline could not help me other than telling me to change channels.
        After that the local distributor just changed a set for me and asked me to try again without a solution. They told me not to update the firmware!
        In anycase, my house is a two storey brick house.
        the router is in the ground floor corner. and i synced the satellite up in the hall. after that I brought the satellite upstairs and left it in the middle of the second floor. The fastest speed I got when about 5meters away from the router was about 400. and anywhere else, usually about 100-200. It is so frustrating and I dont think the Orbi is living up to its hype.

        A speed of 400 is very close to the maximum Orbi can do.  A speed of 100-200 away from the router is very good, and certainly fast enough to do virtually anything one needs to do with a wireless device.

         

        You should not be disappointed or frustrated with those results.