Orbi RBR-50 internal speed check with modem half the ISP speed

Any chance you could do the following to collect debug logs?

Steps to capture logs: 
1. Go the debug page http://orbilogin.com/debug.htm
2. Check “Enable LAN/WAN Packet Capture"
3. Click “START CAPTURE”
5. Perform speedtest. 
6. Go to the debug page again and save the debug log. 

*** Please provide the debug logs and the test result. 

---

tuna_ertemalp wrote:

I'll point to my post above: https://community.netgear.com/t5/Orbi/Orbi-RBR-50-internal-speed-check-with-modem-half-the-ISP-speed/m-p/1773790/highlight/true#M65573

 

In short, with everything running the latest firmware:

 

• Incoming Xfinity Service: 1000/40
• Speedtest internal on RBR50v2: roughly 500/40
• Speedtest on PC wired to RBR50v2, against Comcast server: roughly 500/40
• Speedtest on PC wired to RBR50v2, against Speedtest server: roughly 900/40

So, I am guessing, either the Speedtest internal on the router has a bug in detecting or reporting, or is hardwired to run the test against the ISP server.

 

Tuna

---

My result right now (at this moment it fluctuated between 400Mbps and 520Mbps):

DOWNLOAD 409.13Mbps

UPLOAD 42.46Mbps

The debug log ZIP is about 11MB and I am not sure I want to publicly post everything that happened on my router during that the time of the test that had nothing to do with the test. The "ookla_speedtest_result" file in the TMP folder might be the one FURRYe38 asked about. I tried attaching mine as a TXT file at about 133KB. But TXT is not a valid attachment format. So, I have instead printed it to a PDF and attached that 211KB file. Hopefully it'll make it to the Netgear servers...

Tuna

Please send a PM to Blanca_O and send her your ENTIRE debug-log.zip file. Let us know when she gets it. 

---

tuna_ertemalp wrote:

My result right now (at this moment it fluctuated between 400Mbps and 520Mbps):

DOWNLOAD 409.13Mbps

UPLOAD 42.46Mbps

 

The debug log ZIP is about 11MB and I am not sure I want to publicly post everything that happened on my router during that the time of the test that had nothing to do with the test. The "ookla_speedtest_result" file in the TMP folder might be the one FURRYe38 asked about. I tried attaching mine as a TXT file at about 133KB. But TXT is not a valid attachment format. So, I have instead printed it to a PDF and attached that 211KB file. Hopefully it'll make it to the Netgear servers...

 

Tuna

 

---

FURRYe38: I sent Blanca_O a PM about your request, but instead asked her how she would like to receive the 11MB ZIP file, since I couldn't see a way to attach anything to a PM.

Tuna

---

FURRYe38 wrote:

Please send a PM to Blanca_O and send her your ENTIRE debug-log.zip file. Let us know when she gets it.

I sent her mine via Dropbox. She confirmed last night she got them. 

Give that a go.

---

tuna_ertemalp wrote:

FURRYe38: I sent Blanca_O a PM about your request, but instead asked her how she would like to receive the 11MB ZIP file, since I couldn't see a way to attach anything to a PM.

 

Tuna

 

---

FURRYe38 wrote:

Please send a PM to Blanca_O and send her your ENTIRE debug-log.zip file. Let us know when she gets it.

---

Thanks! I just did that, but using OneDrive.

---

FURRYe38 wrote:

I sent her mine via Dropbox. She confirmed last night she got them. 

Give that a go.

That works too. 

:smileywink:

https://community.netgear.com/t5/Orbi/RBR40-wired-to-quantum-FiOS-only-getting-half-speed-download/m-p/1781416/highlight/true#M67099

This points to a post with screenshots I just made that strongly hints at:

tuna_ertemalp wrote:

....
So, my PC is certainly able to see WIRED 1000/40 speeds when it is connected to the right internet servers. However, testing against certain servers straight from my PC is sub-1000, and the internal SpeedTest app on the Orbi is definitely stuck at reporting ~500 which is:

• either because it has a bug in testing (so, it detects half the speed) or
• because it has a bug in reporting (so, it reports half of what it found) or
• because it is picking a slow server to run against (so, the test server it uses is limited to 500).

....

Don't rely on the Speedtest app internal on the RBR. Always test external speedtest app from Ookla. Also factory reset the RBR and setup from scratch. This time do not enable or use the QoS/Speedtest app, Traffic meter or any access controls, Circle or Armor. Then run your external speedtest app.

---

tuna_ertemalp wrote:

https://community.netgear.com/t5/Orbi/RBR40-wired-to-quantum-FiOS-only-getting-half-speed-download/m-p/1781416/highlight/true#M67099

 

This points to a post with screenshots I just made that strongly hints at:

 

tuna_ertemalp wrote:

....
So, my PC is certainly able to see WIRED 1000/40 speeds when it is connected to the right internet servers. However, testing against certain servers straight from my PC is sub-1000, and the internal SpeedTest app on the Orbi is definitely stuck at reporting ~500 which is:

 

• either because it has a bug in testing (so, it detects half the speed) or
• because it has a bug in reporting (so, it reports half of what it found) or
• because it is picking a slow server to run against (so, the test server it uses is limited to 500).

....

 

---

---

FURRYe38 wrote:

Don't rely on the Speedtest app internal on the RBR. Always test external speedtest app from Ookla. Also factory reset the RBR and setup from scratch. This time do not enable or use the QoS/Speedtest app, Traffic meter or any access controls, Circle or Armor. Then run your external speedtest app.

---

tuna_ertemalp wrote:

https://community.netgear.com/t5/Orbi/RBR40-wired-to-quantum-FiOS-only-getting-half-speed-download/m-p/1781416/highlight/true#M67099

 

This points to a post with screenshots I just made that strongly hints at:

 

tuna_ertemalp wrote:

....
So, my PC is certainly able to see WIRED 1000/40 speeds when it is connected to the right internet servers. However, testing against certain servers straight from my PC is sub-1000, and the internal SpeedTest app on the Orbi is definitely stuck at reporting ~500 which is:

 

• either because it has a bug in testing (so, it detects half the speed) or
• because it has a bug in reporting (so, it reports half of what it found) or
• because it is picking a slow server to run against (so, the test server it uses is limited to 500).

....

 

---

 

---

Please see my response https://community.netgear.com/t5/Orbi/Orbi-RBR50-is-not-supporting-900Mb-on-the-WAN-to-LAN-test/m-p/1781460/highlight/true#M67111

https://community.netgear.com/t5/Orbi/Orbi-RBR50-is-not-supporting-900Mb-on-the-WAN-to-LAN-test/m-p/1781464/highlight/true#M67115

Precisely the same issue. Same Router combined with GB connection. Wired tests to modem are in the 900Mbs range. Speed test on the Orbi (at the router is running at about 50% of that number. Variables here are that I'm on Cox and using an Arris SB8200. So we can say with certainty that this is not related to the ISP or the modem. Same behavior when those variables are changed.

What Firmware is currently loaded?

Did you try a power OFF of the ISP modem for 30 seconds then back on, then do a factory reset of the RBR and setup from scratch and ensure that you don't enable QoS, Traffic Meter or any Access Controls? Then test with a wired PC connected at the back of the RBR? 

Blanca_O 

---

MegaMario wrote:

Precisely the same issue. Same Router combined with GB connection. Wired tests to modem are in the 900Mbs range. Speed test on the Orbi (at the router is running at about 50% of that number. Variables here are that I'm on Cox and using an Arris SB8200. So we can say with certainty that this is not related to the ISP or the modem. Same behavior when those variables are changed.

---