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Re: Orbi RBR10 internet is unavailable
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Orbi RBR10 internet is unavailable
My Orbi RBR10 is coming up with the "internet is unavailable" message. I tried power cycling the modem, restarting the orbi, using a different ethernet cord and a few other things that similar threads have suggested, and i'm still getting the same error. If it matters i am using a Netgear CM500 modem and a Netgear ProSAFE GS105 ethernet switch. everything else connected to the switch works fine and get internet through their respectinve ethernent cables except the Orbi. Even plugging it directly into the modem without the switch i still get the internet unavailable message.
Also I can barely find reference to this model number of Orbi on the Netgear product site. Is this version just no longer supported and that's why I am having the issues?
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Re: Orbi RBR10 internet is unavailable
https://www.netgear.com/support/product/rbr10.aspx
sometimes it helps to include how long you've owned the Orbi, new, used, did it ever work properly, what happened to your network,...add a device...??
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Re: Orbi RBR10 internet is unavailable
are you going
Modem---switch-----router?
thats what your description sounds like.
If so,
connect it modem----orbi----switch.
connect it like that then power everything off and power up modem, give it 2 minutes, then power up the orbi, then the switch
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Re: Orbi RBR10 internet is unavailable
what actual modem is it?
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Re: Orbi RBR10 internet is unavailable
High Speed Cable Modem (CM500)
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Re: Orbi RBR10 internet is unavailable
try this.
Power off tthe modem and the router.
Unhook everything from both, even coax from modem.
Wait 2 minutes.
Then connect coax back to modem and power it on.
Wait a couple minutes for it to fully boot.
Then connect modem lan port to wan port on orbi router.
power the orbi on. Wait a couple minutes for it to fully boot.
Attempt setup on the orbi
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Re: Orbi RBR10 internet is unavailable
What firmware is on the rbr10?
Have you tried reinstalling the firmware to it (in case it was corrupt)?
If you just bought it, might be faster/easier to exchange it where you got it vs going to netgear support
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