Same issue with this fw .38....
Can't save device names and wiped out most of my custom names.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2019-10-23T09:13:17.129-07:00","lastPublishTime":"2019-10-23T09:13:17.129-07:00","metrics":{"__typename":"MessageMetrics","views":12879},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4MTQ4NTAsMTgxNDg1MA","node":{"__ref":"ForumReplyMessage:message:1814850"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1814850":{"__typename":"ModerationData","id":"moderation_data:1814850","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1814850":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1814850","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1814850","revisionNum":1,"uid":1814850,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1814774"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1814850"},"body":"
NG is checking on this:
Please be patient.
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\n\n\n\n
Let me check on this. I will get back to you for any updates.
\n\n\n\n
Regards,
\nBlanca
\nCommunity Team
Same issue icons incorrect will not accept changes to icons or names.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"postTime":"2019-10-25T13:22:02.008-07:00","lastPublishTime":"2019-10-25T13:22:02.008-07:00","metrics":{"__typename":"MessageMetrics","views":12599},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4MTU5OTUsMTgxNTk5NQ","node":{"__ref":"ForumReplyMessage:message:1815995"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1815995":{"__typename":"ModerationData","id":"moderation_data:1815995","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:757526":{"__typename":"User","id":"user:757526","uid":757526,"login":"Fallen_Milkman","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-22T12:43:54.888-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:ejquo23388/user:757526"},"ForumReplyMessage:message:1815995":{"__typename":"ForumReplyMessage","uid":1815995,"id":"message:1815995","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1815995","revisionNum":1,"author":{"__ref":"User:user:74881"},"readOnly":false,"repliesCount":54,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1815994"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1815995"},"body":"NG is aware of this. You'll have to wait until NG fixes this.
JMU1998 wrote:Same issue icons incorrect will not accept changes to icons or names.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"175","kudosSumWeight":0,"postTime":"2019-10-25T13:24:24.749-07:00","lastPublishTime":"2019-10-25T13:24:24.749-07:00","metrics":{"__typename":"MessageMetrics","views":12598},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4MTcxODUsMTgxNzE4NQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4MTcxODUsMTgxNzE4NQ","node":{"__ref":"ForumReplyMessage:message:1817185"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1817185":{"__typename":"ModerationData","id":"moderation_data:1817185","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1817185":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:757526"},"id":"message:1817185","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1817185","revisionNum":1,"uid":1817185,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1815995"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1817185"},"body":"
Another company where the community has to be their QA team....
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RodanThrelos wrote:I'm using the RBR50 through my Verizon Router as an AP and I'm trying to change the device names of my connected devices to know which device is which. Initially, when I was setting up the first few devices, I changed their names through the iOS app, and they changed (although one or two I had to do more than once for it to stick). Now I'm attempting to finish with the last few devices and nothing I do makes the name changes stick.
I've tried through the app, but as soon as I refresh, the name and icons revert back to what they started with. I attempted to use the browser client (both with Chrome and Edge), and I had the same problem. In fact, almost none of my changes through the web client made any difference. I have tried rebooting the Orbi router, to no avail. There seems to be no corellation between the devices; they range between iPods to Computers to game consoles, both connected to the Base and to the Satellite.
I'm pulling my hair out!
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I manually updated my firmware from V2.5.0.38 to V2.5.0.40 to see if it would also fix the device naming issue. It did for some devices, but others it will not allow me to change. So the v40 hot fix did not resolve the device naming issue. Note that I did not do a factory reset as it takes me hours to reconfigure the device manually.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"177","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-11-18T22:08:28.506-08:00","lastPublishTime":"2019-11-18T22:08:28.506-08:00","metrics":{"__typename":"MessageMetrics","views":9347},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:693792":{"__typename":"User","id":"user:693792","uid":693792,"login":"MartijnD","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-04T04:50:21.851-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:693792"},"ModerationData:moderation_data:1825910":{"__typename":"ModerationData","id":"moderation_data:1825910","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":27,"name":"Apprentice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:600491":{"__typename":"User","id":"user:600491","uid":600491,"login":"migsta","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-12T15:57:16.767-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:ejquo23388/user:600491"},"ForumReplyMessage:message:1825910":{"__typename":"ForumReplyMessage","uid":1825910,"id":"message:1825910","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1825910","revisionNum":1,"author":{"__ref":"User:user:693792"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1814483"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1825910"},"body":"same issue here.
Even existing hostname from before update to latest version are scrambled.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":0,"postTime":"2019-11-18T14:24:33.268-08:00","lastPublishTime":"2019-11-18T14:24:33.268-08:00","metrics":{"__typename":"MessageMetrics","views":6274},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4MjU5NjAsMTgyNTk2MA","node":{"__ref":"ForumReplyMessage:message:1825960"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1825960":{"__typename":"ModerationData","id":"moderation_data:1825960","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:173347":{"__typename":"User","id":"user:173347","uid":173347,"login":"sharmy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-09-27T19:48:17.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.netgear.com/t5/s/ejquo23388/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:ejquo23388/user:173347"},"ForumReplyMessage:message:1825960":{"__typename":"ForumReplyMessage","uid":1825960,"id":"message:1825960","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1825960","revisionNum":1,"author":{"__ref":"User:user:600491"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1825910"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1825960"},"body":"This does not work at any firmware level of recent. It has been broken for a very long time now and happens with Orbi and Rax series routers. This is a very serious issue. Netgear give me my money back and then I don’t care what you do about this issue. This is so BAD.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"postTime":"2019-11-18T17:11:15.966-08:00","lastPublishTime":"2019-11-18T17:11:15.966-08:00","metrics":{"__typename":"MessageMetrics","views":9365},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4MjU5NjUsMTgyNTk2NQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4MjU5NjUsMTgyNTk2NQ","node":{"__ref":"ForumReplyMessage:message:1825965"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1825965":{"__typename":"ModerationData","id":"moderation_data:1825965","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1825965":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:173347"},"id":"message:1825965","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1825965","revisionNum":1,"uid":1825965,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1825960"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1825965"},"body":"For me this is an example of lazy software engineering. This should be a trivial issue to rectify and one that Netgear should simply get right. If you can’t get the basics right how are you expecting consumers to trust that you can get the important stuff right?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"repliesCount":0,"postTime":"2019-11-18T17:35:51.950-08:00","lastPublishTime":"2019-11-18T17:35:51.950-08:00","metrics":{"__typename":"MessageMetrics","views":9361},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:599220":{"__typename":"User","id":"user:599220","uid":599220,"login":"pablohoney","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-09T11:09:09.860-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.netgear.com/t5/s/ejquo23388/images/dS01OTkyMjAtMzU1OTRpQjA1QzA3OEYzQUFGRTA0MA"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:ejquo23388/user:599220"},"ModerationData:moderation_data:1827023":{"__typename":"ModerationData","id":"moderation_data:1827023","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1827023":{"__typename":"ForumReplyMessage","uid":1827023,"id":"message:1827023","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1827023","revisionNum":1,"author":{"__ref":"User:user:599220"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1814483"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1827023"},"body":"By way of update, email from Netgear support - an admittal of bugs in the latest firmware:
\"I just received an update following the logs investigation.
Engineering already found some critical problems in the firmware 2.5.0.38 for both the devices list and also for WiFi stability.
Our development teams are working on releasing a fix as well as run tests on the new firmware.
The actual release plan would aim for early December for the release of said firmware.\"
Nice. Thanks for letting us know.
pablohoney wrote:By way of update, email from Netgear support - an admittal of bugs in the latest firmware:
\"I just received an update following the logs investigation.
Engineering already found some critical problems in the firmware 2.5.0.38 for both the devices list and also for WiFi stability.
Our development teams are working on releasing a fix as well as run tests on the new firmware.
The actual release plan would aim for early December for the release of said firmware.\"
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Does anyone know if NG found a fix for custom device names not saving after V2.5.0.38 firmware update? some names change and some don't??
The App appears to work okay
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"180","kudosSumWeight":0,"postTime":"2019-11-21T07:55:47.159-08:00","lastPublishTime":"2019-11-21T07:55:47.159-08:00","metrics":{"__typename":"MessageMetrics","views":9106},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4MjcwOTQsMTgyNzA5NA","node":{"__ref":"ForumReplyMessage:message:1827094"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1827094":{"__typename":"ModerationData","id":"moderation_data:1827094","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1827094":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1827094","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1814483/message:1827094","revisionNum":1,"uid":1827094,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1827083"},"conversation":{"__ref":"Conversation:conversation:1814483"},"subject":"Re: Orbi RBR50 Device Names not Saving","moderationData":{"__ref":"ModerationData:moderation_data:1827094"},"body":"Some have said v40 works for them:
If you choose to update, manually download the FW files for the RBS and RBR. Install them then factory reset the RBR and setup from scratch. See if this helps your system.
NG is aware of the problem found in v38 and is working on it:
DonTav wrote:Does anyone know if NG found a fix for custom device names not saving after V2.5.0.38 firmware update? some names change and some don't??
The App appears to work okay
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