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Forum Discussion
Orbi RBR50 Device Names not Saving
I'm using the RBR50 through my Verizon Router as an AP and I'm trying to change the device names of my connected devices to know which device is which. Initially, when I was setting up the first few devices, I changed their names through the iOS app, and they changed (although one or two I had to do more than once for it to stick). Now I'm attempting to finish with the last few devices and nothing I do makes the name changes stick.
I've tried through the app, but as soon as I refresh, the name and icons revert back to what they started with. I attempted to use the browser client (both with Chrome and Edge), and I had the same problem. In fact, almost none of my changes through the web client made any difference. I have tried rebooting the Orbi router, to no avail. There seems to be no corellation between the devices; they range between iPods to Computers to game consoles, both connected to the Base and to the Satellite.
I'm pulling my hair out!
115 Replies
I can confirm this as well with v38. Device appear and are correctly icon'd. However after editing about three items the UI seems to stop accepting changes. Using Opera on OSX 10.14.6
The latest FW update (v2.5.0.38) re-introduced this bug, if that's the firmware you're running. Sometimes name/icon changes work, other times they don't; sometimes names and icons randomly change between Orbi reboots. More than annoying for OCD-me.
Yes, also using Firmware version V2.5.0.38.
This is driving me crazy, as I have the same problem.
Please contact NG and let them know about this:
- Any comment on the satellites dropping wifi connectivity to base? is wifi stanility better on this 2.5.0.38??
Same issue with this fw .38....
Can't save device names and wiped out most of my custom names.
Please contact NG and let them know about this:
https://www.netgear.com/mynetgear/registration/login.aspx
Hixz wrote:Same issue with this fw .38....
Can't save device names and wiped out most of my custom names.
NG is checking on this:
Please be patient.
Hi, All,
Let me check on this. I will get back to you for any updates.
Regards,
Blanca
Community TeamSame issue icons incorrect will not accept changes to icons or names.
Another company where the community has to be their QA team....
Care to give v40 a try? Looks like one user said the naming of devices seems fixed for him.
RodanThrelos wrote:I'm using the RBR50 through my Verizon Router as an AP and I'm trying to change the device names of my connected devices to know which device is which. Initially, when I was setting up the first few devices, I changed their names through the iOS app, and they changed (although one or two I had to do more than once for it to stick). Now I'm attempting to finish with the last few devices and nothing I do makes the name changes stick.
I've tried through the app, but as soon as I refresh, the name and icons revert back to what they started with. I attempted to use the browser client (both with Chrome and Edge), and I had the same problem. In fact, almost none of my changes through the web client made any difference. I have tried rebooting the Orbi router, to no avail. There seems to be no corellation between the devices; they range between iPods to Computers to game consoles, both connected to the Base and to the Satellite.
I'm pulling my hair out!
I manually updated my firmware from V2.5.0.38 to V2.5.0.40 to see if it would also fix the device naming issue. It did for some devices, but others it will not allow me to change. So the v40 hot fix did not resolve the device naming issue. Note that I did not do a factory reset as it takes me hours to reconfigure the device manually.
tomschmidt Mine wont allow me to upgrade to .40 or downgrade. Keeps telling me it cant complete the upload and to verify it is the right FW for my device...which it is.☹️
same issue here.
Even existing hostname from before update to latest version are scrambled.
- This does not work at any firmware level of recent. It has been broken for a very long time now and happens with Orbi and Rax series routers. This is a very serious issue. Netgear give me my money back and then I don’t care what you do about this issue. This is so BAD.
- For me this is an example of lazy software engineering. This should be a trivial issue to rectify and one that Netgear should simply get right. If you can’t get the basics right how are you expecting consumers to trust that you can get the important stuff right?
By way of update, email from Netgear support - an admittal of bugs in the latest firmware:
"I just received an update following the logs investigation.
Engineering already found some critical problems in the firmware 2.5.0.38 for both the devices list and also for WiFi stability.
Our development teams are working on releasing a fix as well as run tests on the new firmware.
The actual release plan would aim for early December for the release of said firmware."Nice. Thanks for letting us know.
pablohoney wrote:By way of update, email from Netgear support - an admittal of bugs in the latest firmware:
"I just received an update following the logs investigation.
Engineering already found some critical problems in the firmware 2.5.0.38 for both the devices list and also for WiFi stability.
Our development teams are working on releasing a fix as well as run tests on the new firmware.
The actual release plan would aim for early December for the release of said firmware."
Does anyone know if NG found a fix for custom device names not saving after V2.5.0.38 firmware update? some names change and some don't??
The App appears to work okay
Some have said v40 works for them:
If you choose to update, manually download the FW files for the RBS and RBR. Install them then factory reset the RBR and setup from scratch. See if this helps your system.
NG is aware of the problem found in v38 and is working on it:
DonTav wrote:Does anyone know if NG found a fix for custom device names not saving after V2.5.0.38 firmware update? some names change and some don't??
The App appears to work okay
