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Solved
Orbi RBR50 - Disconnects random devices throughout the day
We have the Orbi RBR50 along with the
Motorola DOCSIS 3.1 Cable Modem Model: MB8600
Things have been working just grand for months and months...but the last few days multiple devices will lose internet (PC, Ipad, iphone) for a few minutes, then reconnect. Then disconnect...then reconnect. Makes working from home superb.
I've rebooted the router multiple times, and multiple ways. Via app, unplug, wait...plug back in. Confirmed all firmware all up to date. Just trying to pinpoint where the issue is.
Orbi Firmware: v2.7.4.24
Others in the neighborhood also on xfinity internet are fine.
How can I best troubleshoot where the issue might be?
I'm sitting right next to the Orbi and the router...like 5 feet away.
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
22 Replies
Hello JC-Corcoran ,
Welcome to the NETGEAR Community!
I understand that you are experiencing intermittent network disconnects when using your iOS devices. This may be due to the "private IP address" feature that comes standard with iOS devices. Please turn off your private IP address if you are using an iOS device to resolve this issue.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"
Best,
Kevin
Community Team- Tried that for the IOS. no go.
I have ok luck while sitting in the room with the router. If I go elsewhere in the house it disconnects.Hello JC-Corcoran ,
Thank you for the additional information!
I understand that your last post stated that your RBR50 is currently on firmware version 2.7.2.4. Please update your router to the most current firmware for your device which is firmware version 2.7.5.4.
Please navigate to the link below for the current firmware download file for your RBR50:
https://www.netgear.com/support/product/RBK50#downloadFor step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
Community Team