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Orbi RBR50 - Disconnects random devices throughout the day
We have the Orbi RBR50 along with the Motorola DOCSIS 3.1 Cable Modem Model: MB8600 Things have been working just grand for months and months...but the last few days multiple devices will lose inte...
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
Hello JC-Corcoran ,
Welcome to the NETGEAR Community!
I understand that you are experiencing intermittent network disconnects when using your iOS devices. This may be due to the "private IP address" feature that comes standard with iOS devices. Please turn off your private IP address if you are using an iOS device to resolve this issue.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"
Best,
Kevin
Community Team
Tried that for the IOS. no go.
I have ok luck while sitting in the room with the router. If I go elsewhere in the house it disconnects.
I have ok luck while sitting in the room with the router. If I go elsewhere in the house it disconnects.
Hello JC-Corcoran ,
Thank you for the additional information!
I understand that your last post stated that your RBR50 is currently on firmware version 2.7.2.4. Please update your router to the most current firmware for your device which is firmware version 2.7.5.4.
Please navigate to the link below for the current firmware download file for your RBR50:
https://www.netgear.com/support/product/RBK50#downloadFor step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
Community Team
- Updating now. Didn’t realize the “image” file was the one to use. Fingers crossed!
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
- I guess the last question I have is, can you explain why even when I go online to Orbi it says I have the most current firmware? Why do I have to do this manually? Why doesn’t Orbi already have the firmware available?
JC-Corcoran wrote:
I guess the last question I have is, can you explain why even when I go online to Orbi it says I have the most current firmware? Why do I have to do this manually? Why doesn’t Orbi already have the firmware available?"Why?" is a question for which we have no answer. We I have observed over the years is:
- New firmware appears on the support web site, where eager users who are actively watching the web site notice it, download it, and manually update their systems. They often post on the forum describing the results (some positive, some negative). On at least one occasion, the negative comments have been so severe that the new firmware disappeared from the support web site.
- During this period, the Orbi Firmware Update function does not detect the new firmware.
- At some point, something is changed in the update process so that users who open the Firmware Update function on their routers are informed that new firmware is available and offered the opportunity to download it. This can be a period of weeks.... or longer. Firmware for the original RBR50 was updated in February, 2023, and the Firmware Update process has yet to recognize it.
- At another point in time, any time the user opens the Orbi app or the Orbi web interface, a notice pops up, "New Firmware", definitely encouraging users to update.
- At yet another point in time, the firmware is quietly pushed to the router in the middle of the night. (This has happened to me.) On at least one occasion, Netgear pushed new firmware which locked users out of the Orbi app and the Orbi web interface. Was a huge fiasco. (Glad my old RBR50 was not affected.)
I am sure this all makes sense to somebody.
- Ahhh! Great catch. I will try that. Thanks for the links. If I try to update it through app it scans then says I have the latest update. I will get on my computer and do the manual update. Fingers crossed! I’ll post an update once I complete that and test it out!
