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Solved
Orbi RBR50 - Disconnects random devices throughout the day
We have the Orbi RBR50 along with the Motorola DOCSIS 3.1 Cable Modem Model: MB8600 Things have been working just grand for months and months...but the last few days multiple devices will lose inte...
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
Hello JC-Corcoran ,
Thank you for the additional information!
I understand that your last post stated that your RBR50 is currently on firmware version 2.7.2.4. Please update your router to the most current firmware for your device which is firmware version 2.7.5.4.
Please navigate to the link below for the current firmware download file for your RBR50:
https://www.netgear.com/support/product/RBK50#download
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Best,
Kevin
Community Team
Updating now. Didn’t realize the “image” file was the one to use. Fingers crossed!
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
- I think this did the trick!! I am so relieved.
I do appreciate your extremely thorough replies and explanations! So good to know!
Have a wonderful Thanksgiving!!Hello JC-Corcoran ,
Thank you for the update!
Happy Thanksgiving to you as well!
Best,
Kevin
Community Team