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Solved
Orbi RBR50 - Disconnects random devices throughout the day
We have the Orbi RBR50 along with the Motorola DOCSIS 3.1 Cable Modem Model: MB8600 Things have been working just grand for months and months...but the last few days multiple devices will lose inte...
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
Updating now. Didn’t realize the “image” file was the one to use. Fingers crossed!
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
- I think this did the trick!! I am so relieved.
I do appreciate your extremely thorough replies and explanations! So good to know!
Have a wonderful Thanksgiving!!Hello JC-Corcoran ,
Thank you for the update!
Happy Thanksgiving to you as well!
Best,
Kevin
Community Team
Hi again all... KevinLiT CrimpOn
Welp...I thought all of that did the trick. My IPAD for one, seems to work throughout the house now. That device seems to be resolved for the moment. My iphone is NOT staying connected to Wifi unless I'm in the room with the Orbi. Also my work computer is not staying connected to the Orbi unless I'm in the room with the Orbi.
So, prior to all of this, (couple weeks back) things have been working just fine with all devices, all rooms in the house. We did add two new cameras to our "Arlo" system, but then have since removed them. That was the only technical change recently....then all the sudden we started having issues with things dropping...which is why I originally came on here and got advise to update the firmware...which I THOUGHT did the trick...but it's back to it's old games.
But now, when I leave the room with the router and move to a room with a satellite...my phone and computer both drop wifi. Ipad stays connected.
So - I guess I'm looking for next steps on things to check/do.
Currently have Orbi RBR50
Firmware version now: V2.7.5.4
Motorola Modem: DOCSIS 3.1 Cable Modem - Model: MB8600
When I'm sitting in the room with the modem and Router, I can check the Orbi app and it shows my work computer is connected to the Router via 2.4G Wifi...but then I check again and it is all the sudden on the 5G Wifi.
My phone while sitting in this room is connected to our Kitchen Satellite Orbi...5G, but then switches back to the Router at 5G.
All while just sitting here.
If I get up and move to the kitchen that has the Kitchen Satellite - my work computer automatically drops wifi, as does my phone.
So sitting in the room with the Modem and Router, everything is good.
Ipad seems to work ok throughout the house (this was not working previously)
It is only working in the room with the router now.
Any suggestions for next steps here? I did also do an unplug of the router, then modem...waited...plugged back in the modem...then plugged back in the router.