Orbi RBR50 - Disconnects random devices throughout the day

We have the Orbi RBR50 along with the Motorola DOCSIS 3.1 Cable Modem Model: MB8600 Things have been working just grand for months and months...but the last few days multiple devices will lose inte...

KevinLiT
Nov 22, 2023
Hello JC-Corcoran ,

Thank you for the update!

The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.

Please keep us updated on the progress of this issue!

Best,

Kevin

Community Team

JC-Corcoran

Aspirant

Nov 28, 2023

Thanks for the explanation on 2.4 vs 5.

All devices,2 iPhones (XIII), 2 iPads, Dell Latitude computer L154-HVWXSV3

Router to kitchen satellite = 34 feet. Same floor. 3 walls…regular house. Wood/sheetrock.

Router to upstairs satellite is just a floor difference. So, wood, plywood, typical house flooring…

KevinLiT

NETGEAR Moderator

Nov 28, 2023

Hello JC-Corcoran ,

Are you using a satellite paired with your RBR50?

Best,

Kevin

Community Team

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Orbi RBR50 - Disconnects random devices throughout the day