NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 - Disconnects random devices throughout the day
We have the Orbi RBR50 along with the Motorola DOCSIS 3.1 Cable Modem Model: MB8600 Things have been working just grand for months and months...but the last few days multiple devices will lose inte...
Hello JC-Corcoran ,
Thank you for the update!
The current firmware version 2.7.5.4 does not show up since it is an optional update that has been proven to help several users with interim network compatibility issues. However, the firmware version 2.7.5.4 is still an optional update. Since the RBR50 firmware version 2.7.4.24 is not an optional update, your RBR50 will think that it has the most recent update installed because it has the most recent mandatory update installed.
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
Yes. We have two satellites
Hi Kevin -
Thanks again for the response. I followed your steps below and it did resolve some of our dead zones. So, that was refreshing.Both of the RBS50's are on the same firmware, Currently testing out with just one satellite plugged in, however still have other dead zones.
Jill
Hello JC-Corcoran ,
Thank you for the update!
Orbi users notice issues when moving from the router's network to the satellite's network when the satellite and router are placed too close to each other. Please move your first satellite further away from your router.
Please try the suggested troubleshooting method listed below:
- Turn off your second satellite.
- Then move your first satellite to the position of your second satellite (If you are unable to get to the position of your second satellite please get as close as possible to that second satellite position. ).
- Now use your network as normal mainly checking your reported network problem areas (Also please ensure that your RBS50's are on the same firmare as your RBR50).
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
- I should add…our Alexa devices as well as our security cameras all seem to work seamlessly with the WiFi. And they are throughout the house/outdoors
- Currently all WiFi devices are having issues when moving away from the base station. They all were fine couple weeks ago.
Phones are both same model
iPads are completely different models, but likely same IOS update
But computer experienced same issue as well.
All at the same time. Work computer. could very well restrict what the user can do to network adapter settings.
Normally, the first question is, "what changed?" With Apple devices it is often software updates.
So these devices used to be able to roam around the house with no problem, but now cannot?
No other WiFi devices in the house are having disconnection issues?
- Interesting…I’m pretty locked down with it being a work issued computer. I don’t have many admin rights. Will see what I can finagle.
So, are we thinking something changed recently with the Router or the devices? Everything was working without issues a couple weeks back and months prior to that. Just a recent issue. These devices all support WiFi6 (802.11ax), which the RBR50 does not.
On the laptop, it should be possible to into the WiFi adapter settings and tell it not to use 802.11ax. Could you try that and see if it makes any difference?
(I have no idea what iPhones allow users to do with WiFi settings)
