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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. (You can't change 5Ghz to channel 1.) :smileyvery-happy:
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
DomerIN wrote:
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, showing up as having no IP address.
Both Orbis have the 2.1.4.16 firmware. I suspect that this firmware caused the problem. I don't know when it downloaded and installed automatically, but this problem came out of the blue after a year of operation.
Support had me do a factory reset of the satellite and router and the connection worked for a few days, but now it is back to dropping every hour or so.
The cable modem is functioning fine. When I connect a laptop directly to the cable modem, it picks up and IP address and is on the Internet fine.
I tried downgrading to an older firmware version but get an error that the firmware file is not valid. I've tried downgrading both the satellite and the router.
Any advice?
It is a Netgear CM500 cable modem. The modem is functioning properly, as verified by directly attaching a laptop to the modem.
The home is about 7000 sq ft and the satellite is directly above the router, about 15 feet away on the second floor. But, to clarify, the problem is not the connection between the router and satellite. That is working fine. The problem is that the router is dropping its connection to the cable modem. WiFi is working fine and devices stay connected to both the satellite and the router. There just is no Internet connectivity.
Mike
Have you factory reset the Orbi router and set it up from scratch? Also do a full power OFF of the ISP modem for 1 minute then back on?
I believe there is some historical bad user experiences with the CM500...
Yes, I've done multiple factory resets and power cycles with pauses.
This setup was working absolutely fine for a year and suddenly started failing after Netgear forced a firmware update.
The CM500 and Orbi are both made by Netgear, so I don't see why they wouldn't be compatible.