Orbi RBR50 Dropping Internet Connection Regularly

Well since you have moved on:

https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/td-p/1503034

Why don't you let people help each other, regardless of what you think or feel, and let those who really know how to troubleshoot and help others do what they do best. Whats wrong in people helping others? Huh? Just because you could not seem to get your system working right, doesn't mean you have to bad mouth others. Maybe you should have listened or took some advise or suggestions from those trying to help. If course a shill like you probably doesn't know much and rather talk about about others. Not everyone is having a bad time like you with there systems. Just shows how little or nothing you know of how to work with networking. You have ZERO consept of home networking or how to troubleshoot and have to bash others for doing it better than you. 

Talk about copy and paste? You do the same thing man. So why don't you take off and let people who are trying to help others, help in there own way. If you don't like it, too bad, then don't read it. Move along. The forum is not here for your feelings.

You said you moved on, so it's time to let go now. Say Bye. 

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naerok wrote:

I've posted something similar here before but here goes nothing:

 

 

there's an issue documented in this post: https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/m-p/1503034#M23257 that many people have experienced with no concrete solution.

 

good luck - so far the only solution seems to be putting a smart outlet / timer on your satellite(s) to reboot them once every 24 hours (I'm not joking) or rolling back the firmware (but I still see people saying they experience the same issues on the older firmware)

see this guy: https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/m-p/1512445#M24230

  

 

I really don't understand the people here that think repeating the same things blindly (have you tried disabling beam forwarding? mimo? how far is the distance between your sattelites? have you tried a factory reset? have you tried spinning in a circle 4 times while holding the orbi above your head and dancing with it? have you tried to balance the satellites on your hands and sing kumbaya while entering your wifi password?) and talk down on the users that experience real issues (especially this furry guy)

 

It's like they have a notepad with things ready to copy/paste blindly to anyone experiencing issues here.  I'm not sure if these are bots created by netgear or if these are actual people with too much time on their hands trying to get noticed by netgear to get hired as a customer support employee (it seems like when you call them, this is how they picked their support employees anyways)

 

Again, I appreciate people that are trying to help the community but it really rubs me the wrong way when this is most definitely an issue with the Orbi under certain network conditions and people continuously blame the user setting it up - especially after I've spent several weeks pulling my hair out debugging this issue with no solution (except rebooting satellites multiple times a day) until I replaced the Orbi system completely. 

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As an IT Operations team manager, thank you for the candor.  I am stuck in a dismal RMA process after hours burned on the phone, completing several factory resets to verify wireless radio is dead.  When I stated the router was abnormally hot I was given explicit instructions not to touch, to stay away, then asked to comit a factory reset later in the script.

Paid $30 for the express option on RMA.  I recomend to annyone trying Orbi be ready to return it to place of purchase asap if you experience problems.  I missed that window via Amazon.  They have me over the edge with bad customer service scripts, processed my $30 payment for express RMA and have sent no email to confirm RMA has been processed.  Without point of entry to review case online, initiate chat online to request status only route appears to be phone call and sit in queue.

Spot on.  I just posted something similar about it being a bad system.  I'm no IT specialist, but i know my way around computers and let's just all be honest, setting up and troubleshooting a router shouldn't be this difficult.  I for one, would like to see better solutions that the typical suggestions, did you reset it, unplug it, etc.