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Forum Discussion
DomerIN
Aug 19, 2018Guide
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
BoilerPlate
Aug 21, 2018Apprentice
Well since you have moved on:
https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/td-p/1503034
Why don't you let people help each other, regardless of what you think or feel, and let those who really know how to troubleshoot and help others do what they do best. Whats wrong in people helping others? Huh? Just because you could not seem to get your system working right, doesn't mean you have to bad mouth others. Maybe you should have listened or took some advise or suggestions from those trying to help. If course a shill like you probably doesn't know much and rather talk about about others. Not everyone is having a bad time like you with there systems. Just shows how little or nothing you know of how to work with networking. You have ZERO consept of home networking or how to troubleshoot and have to bash others for doing it better than you.
Talk about copy and paste? You do the same thing man. So why don't you take off and let people who are trying to help others, help in there own way. If you don't like it, too bad, then don't read it. Move along. The forum is not here for your feelings.
You said you moved on, so it's time to let go now. Say Bye.
naerok wrote:
I've posted something similar here before but here goes nothing:
there's an issue documented in this post: https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/m-p/1503034#M23257 that many people have experienced with no concrete solution.
good luck - so far the only solution seems to be putting a smart outlet / timer on your satellite(s) to reboot them once every 24 hours (I'm not joking) or rolling back the firmware (but I still see people saying they experience the same issues on the older firmware)
see this guy: https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/m-p/1512445#M24230
I really don't understand the people here that think repeating the same things blindly (have you tried disabling beam forwarding? mimo? how far is the distance between your sattelites? have you tried a factory reset? have you tried spinning in a circle 4 times while holding the orbi above your head and dancing with it? have you tried to balance the satellites on your hands and sing kumbaya while entering your wifi password?) and talk down on the users that experience real issues (especially this furry guy)It's like they have a notepad with things ready to copy/paste blindly to anyone experiencing issues here. I'm not sure if these are bots created by netgear or if these are actual people with too much time on their hands trying to get noticed by netgear to get hired as a customer support employee (it seems like when you call them, this is how they picked their support employees anyways)Again, I appreciate people that are trying to help the community but it really rubs me the wrong way when this is most definitely an issue with the Orbi under certain network conditions and people continuously blame the user setting it up - especially after I've spent several weeks pulling my hair out debugging this issue with no solution (except rebooting satellites multiple times a day) until I replaced the Orbi system completely.
DomerIN
Aug 21, 2018Guide
I'm not interested in the flame war, please don't hijack my post to battle each other.
I am interested in Netgear addressing this issue. The router and satellite are less than 30 feet apart, but I want to reiterate that I am not experiencing a WiFi problem or a backhaul problem. This is an Internet connectivity problem between my Netgear/Orbi router and my Netgear cable modem. It first happened as soon as Netgear pushed me the 2.1.4.16 firmware update. I am unable to reverse that update and unable to solve the problem.
Can Netgear help? Support just tells me to do a factory reset, which I've already tried multiple times to no avail.
Mike
- FURRYe38Aug 21, 2018Guru
Have you tried to apply v 2.1.4.10? I would download this version to your wired PC, diconnect ALL other devices from the rouer, modem and satellites all all others. Load the FW file, if you can get past this point, do a full factory ERASE on the router, reconnect to the ISP modem and set up from scratch. I would do some testing first before adding the satellites back.
Be sure to disable IPv6, dont' set up any QoS, Traffic Meter or Access controls. Just set up wifi. I would also set up a IP address reservation for your connected PC and if you can get to this point, reserve IP addresses for satellites as well.
Possible there is a problem with the router and may need to be replace or RMAd. I don't have much confidence in the ISP modem. Have heard other report the 500 isn't the best...any chance you can change this out for something different?
DomerIN wrote:
I'm not interested in the flame war, please don't hijack my post to battle each other.
I am interested in Netgear addressing this issue. The router and satellite are less than 30 feet apart, but I want to reiterate that I am not experiencing a WiFi problem or a backhaul problem. This is an Internet connectivity problem between my Netgear/Orbi router and my Netgear cable modem. It first happened as soon as Netgear pushed me the 2.1.4.16 firmware update. I am unable to reverse that update and unable to solve the problem.
Can Netgear help? Support just tells me to do a factory reset, which I've already tried multiple times to no avail.
Mike
- DomerINAug 21, 2018Guide
I have tried to downgrade the firmware but with no success. When I try it on either the router or satellite, I get a message that the firmware file is not valid.
How do I go about getting an RMA? When I call support, they just keep having me go through the same process of factory resetting it. Can you give me an RMA?
Thanks,
Mike
- FURRYe38Aug 21, 2018Guru
I presume you did unpack the FW files from the .zip files before sending to the router right?
Lets contact DarrenM and Christian_R