Orbi RBR50 Dropping Internet Connection Regularly

Have you tried to apply v 2.1.4.10? I would download this version to your wired PC, diconnect ALL other devices from the rouer, modem and satellites all all others. Load the FW file, if you can get past this point, do a full factory ERASE on the router, reconnect to the ISP modem and set up from scratch. I would do some testing first before adding the satellites back.

Be sure to disable IPv6, dont' set up any QoS, Traffic Meter or Access controls. Just set up wifi. I would also set up a IP address reservation for your connected PC and if you can get to this point, reserve IP addresses for satellites as well.

Possible there is a problem with the router and may need to be replace or RMAd. I don't have much confidence in the ISP modem. Have heard other report the 500 isn't the best...any chance you can change this out for something different?

---

DomerIN wrote:

I'm not interested in the flame war, please don't hijack my post to battle each other.

 

I am interested in Netgear addressing this issue.  The router and satellite are less than 30 feet apart, but I want to reiterate that I am not experiencing a WiFi problem or a backhaul problem.  This is an Internet connectivity problem between my Netgear/Orbi router and my Netgear cable modem.  It first happened as soon as Netgear pushed me the 2.1.4.16 firmware update.  I am unable to reverse that update and unable to solve the problem.

 

Can Netgear help?  Support just tells me to do a factory reset, which I've already tried multiple times to no avail.

 

Mike

---