Orbi RBR50 Dropping Internet Connection Regularly

Friends:

 

The forum has been great.  I am going to disable the router functions in my RMR20 and use it for WiFi only.  I will resurrect my old firewall which is complex to manage but has the following benefits:

  No frequent internet drops

  Everything is configurable (time of DHCP leases, type of email log reports, and many other things)

  I can manage it remotely and do anything remotely that I can do online

 

Has anyone been able to talk to level two support?  I talked to a manager in level one support who told me that I could only talk to level two if I did the following things:

  tried three different channels for WiFi

  did a factory reset with a paper clip

  requested and received a replacement unit

 

What a painful experience this has been.

 

Bert

 

RMR20? Did you mean RBR20?

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Sorry. RBR20.

 

I tried all of the suggestions.  My house is 2400 square feet and the two units are more than thirty feet apart.  Wireless coverage of the house is great. It is not the problem.

 

I'm running the latest firmware. This was verified by support.

 

I see two or three 2.4ghz networks and no 5ghz networks at my house.

 

I wish I could disable the features you are suggesting, but I am away from home and I don't think the phone app allows me to make the changes you are suggesting.

 

Do you expect that your suggestions will make the problem go away?  It seems like a lot of people on the forum have tried and not had success.

 

I expected better from Netgear.

 

Thanks,

 

Bert

What is the Mfr and model# of the ISP modem the NG router is connected too?

Yes, you'll need to be at the Orbi router to make changes and test the suggestions out. They have helped others.

 

More that 30 feet appart. Can you be more exact on distance. 40 feet is good as well as I think i've seen others with 50 feet. I presume anything beyond that mabye too far as well. Depending upon building materials. Just make sure the distance is good. There seems to be a sweet spot for placement.

---

bshure wrote:

Sorry. RBR20.

 

I tried all of the suggestions.  My house is 2400 square feet and the two units are more than thirty feet apart.  Wireless coverage of the house is great. It is not the problem.

 

I'm running the latest firmware. This was verified by support.

 

I see two or three 2.4ghz networks and no 5ghz networks at my house.

 

I wish I could disable the features you are suggesting, but I am away from home and I don't think the phone app allows me to make the changes you are suggesting.

 

Do you expect that your suggestions will make the problem go away?  It seems like a lot of people on the forum have tried and not had success.

 

I expected better from Netgear.

 

Thanks,

 

Bert

---

 

The cablemodem is an Arris SB6183 that has been running flawlessly for five years and the ISP believes that it is fine.

 

Lack of full remote management would have kept me from buying if I had known.

 

It satellite is less than forty feet from the master.  Are you saying that having the satellite too far from the master has caused devices connected to the master to lose connection to the internet? If true, another fatal flaw.

 

You are saying that the list of suggestions like changing channels and various settings have helped others with the dropped internet problem?  These problems have been in the forum for more than a year.  I tried some of them and I might try more when I return to the house.

 

My old firewall stayed up for years without rebooting and I could change features and settings without a reboot or loss of service.  I expected that a new device would be able to change settings with rebooting. Another reason for not buying.  My wife and I depend on the internet being solid and reliable.  

 

Thanks,

 

Bert

 

 

Ok, just making sure if yoru modem was stand alone or was a combo unit.

 

wireless radio distance is not a fatal flaw, signal travel just depends on building materials and range that the wifi radios can do. Its a nature of wireless radio. it can only do so much. With in 40 feet should be good. Mines at 40 feet and works well.

 

Other issues maybe other near by wifi sources, maybe a device you have that out puts it's own wifi radio signals which can cause interferences.

 

Yes, suggestions mentioned have worked for others.

 

Full management in mobile apps has never been full featured. It's mostly basic. Any advanced management of features needs to be done at the routers web page. I never seen many other router mfr use full on mobile apps to manage there routers. Just basic things. You can enable Remote Management and use the IP address listed there after it's enabled to log into the routers web page from remote locations.

 

I had the same painful issue, with the connection dropping every hour or so... Obviously I tried resetting the router, I tried all the different setting combinations, I even blamed it on my ISP, until one day I decided to downgrade the firmware to the previous release 2.1.4.10, and since then... no more pain!!!!
2.1.4.16 is bugged like hell. everyone is experiencing problems, I don't understand why Netgear is taking so long to come up with a fix.
So my suggestion is: go to orbilogin.com and downgrade your firmware to 2.1.4.10.
My feedback.

I'm happy for you.

I solved the problem by switching to Eero,

when you upgraded to v.16, did you apply the FW and continue or did you factory reset the Orbi router and satellites and set up from scratch? Others have mentioned that they saw problems after upgrading to v.16 however doing a factory reset and set up from scratch solve there problems after the update:

https://community.netgear.com/t5/Orbi/RBK40-Download-Speed-Slows-Down-After-5-Days/m-p/1643475/highlight/true#M41776
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1548414/highlight/true#M27868
https://community.netgear.com/t5/Orbi/speed-slows-down-Orbi/m-p/1551822/highlight/true#M28289
https://community.netgear.com/t5/Orbi/Is-2-1-3-4-in-auto-update/m-p/1553979/highlight/true#M28616
https://community.netgear.com/t5/Orbi/Orbi-Satellite-RBS50-Not-Connecting-via-Ethernet/m-p/1556692/highlight/false#M28949

---

Tatooo wrote:
I had the same painful issue, with the connection dropping every hour or so... Obviously I tried resetting the router, I tried all the different setting combinations, I even blamed it on my ISP, until one day I decided to downgrade the firmware to the previous release 2.1.4.10, and since then... no more pain!!!!
2.1.4.16 is bugged like hell. everyone is experiencing problems, I don't understand why Netgear is taking so long to come up with a fix.
So my suggestion is: go to orbilogin.com and downgrade your firmware to 2.1.4.10.
My feedback.

---

 

first time around it was a direct update, with no reset, just because in the past year and a half I was lucky enough to never encounter any trouble, so I figured it would go smoothly this time too. 

But it didnät, so I tried with a factory reset, like several times actually. I even ended up using the router alone with no satellites, just to see if the satellites were the cause of all my troubles, like a faulty satellite or whatever. But evidently it wasn't the case because it kept losing connection every now and then.

So after trying all the different settings with no luck, and after half a dozen factory resets I decided to downgrade to 2.1.4.10, and that did the trick. Not a single connection drop in 10 days!

Ok, good to know. Wondering if there is a FW to HW problem. Seen some with older Orbi HW exhibit more problems then with Orbi HW from newer stock.

You might try the new beta and see if your so inclined. Someone said it appeared in there FW udpate list in the UI. Some are saying the new beta is working much better then v.16. https://community.netgear.com/t5/Orbi/Looking-for-a-select-group-of-Orbi-Community-members-that-are/td-p/1624103/jump-to/first-unread-message

 https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/td-p/1646960/jump-to/first-unread-message

---

Tatooo wrote:

first time around it was a direct update, with no reset, just because in the past year and a half I was lucky enough to never encounter any trouble, so I figured it would go smoothly this time too. 

But it didnät, so I tried with a factory reset, like several times actually. I even ended up using the router alone with no satellites, just to see if the satellites were the cause of all my troubles, like a faulty satellite or whatever. But evidently it wasn't the case because it kept losing connection every now and then.

So after trying all the different settings with no luck, and after half a dozen factory resets I decided to downgrade to 2.1.4.10, and that did the trick. Not a single connection drop in 10 days!

---

 

Exactly!