Forum Discussion

mrfranc

Apprentice

Dec 25, 2020

Orbi RBR50 Router Firmware Version V2.7.2.102

A new Router Firmware Version V2.7.2.102 installed automatically during the night. So far so good!

jdy0204

Tutor

Dec 30, 2020

I seem to be having significant issues post firmware update. I got a notification that security updates were available, so I installed them thinking it would be fine. Now my RBR50 shows up as offline and my internet connection for wireless is dropping regularly. This impacts my cellphone, chromecasts, smart lightbulbs, and security cameras. I have rebooted the router a few times, rebooted/reset the modem, etc. I'm not sure what is causing the issue but it is really frustrating. Right now the app shows internet is offline but I'm writing this post on my laptop via wifi. This is very strange. I have also been getting some credential issue notifications while using wifi on my devices.

jdy0204

Tutor

Jan 01, 2021

After having quite a few issues I did a factory reset and now I'm not having any issues with the new firmware.

FURRYe38
Guru
Jan 01, 2021
What issues were you seeing before the reset? Glad the reset worked as it's a normal troubleshooting step to try when problems are seen.
Thanks for letting us know,
jdy0204 wrote:
After having quite a few issues I did a factory reset and now I'm not having any issues with the new firmware.
jdy0204
Tutor
Jan 02, 2021
See my earlier comment. It was having intermittent issues with internet connectivity and the satellite and the router were alternating disconnecting. Wired connections were fine.
FURRYe38
Guru
Jan 02, 2021
Ok, Thanks for letting us know the reset worked.

Enjoy. :smileywink:
jdy0204 wrote:
See my earlier comment. It was having intermittent issues with internet connectivity and the satellite and the router were alternating disconnecting. Wired connections were fine.