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Forum Discussion
FURRYe38
Jul 04, 2019Guru
Orbi RBR50 is not supporting 900Mb+- on the WAN to LAN test
So I'd like to call NG's attention to the following test results for Orbi RBR50. I'm not seeing anything near 900mbps on the WAN to LAN test. Using both iPerf and Duckwares simple WAN to LAN test pro...
FURRYe38
Jul 31, 2019Guru
Don't rely on the Speedtest app internal on the RBR. Always test external speedtest app from Ookla. Also factory reset the RBR and setup from scratch. This time do not enable or use the QoS/Speedtest app, Traffic meter or any access controls, Circle or Armor. Then run your external speedtest app.
So does your report 900Mbps with external speedtest app thru your Orbi when wired to the back of it?
tuna_ertemalp wrote:
This points to a post with screenshots I just made that strongly hints at:
tuna_ertemalp wrote:
....
So, my PC is certainly able to see WIRED 1000/40 speeds when it is connected to the right internet servers. However, testing against certain servers straight from my PC is sub-1000, and the internal SpeedTest app on the Orbi is definitely stuck at reporting ~500 which is:
- either because it has a bug in testing (so, it detects half the speed) or
- because it has a bug in reporting (so, it reports half of what it found) or
- because it is picking a slow server to run against (so, the test server it uses is limited to 500).
....
tuna_ertemalp
Jul 31, 2019Luminary
First, I wasn't reporting a problem; I was reporting my observations and empirical conclusions. But, to answer your question, like I said in my original post that I had linked to, my PC is wired directly to the Orbi.
Also, please allow me to go off on a tangent here, which is not directed personally at you, but Netgear, since I have been having this email conversation with them over the last 12 hours about resetting my router due to some other actual bug in the firmware I have reported: I will NOT reset my RBR every time there is a problem or need to debug something. I am not a paid Netgear tester who is supposed to do all the work and take all the risk. The last time Netgear support told me to reset & restore my router, here is the answer I gave: "Please let me tell you first that I had been a senior software developer & manager of development teams for the last 30 years, working on a billion dollar a year product used by millions across the world. So, when I look at software problems and talk about them, I come from a place of deep experience. In this particular case, resetting the router should absolutely be NOT necessary. .... Since the firmware update, over the weeks, I have done things like naming all my devices (40-50 of them!), changing certain settings (IPv6 etc.) as well as utilizing reserved IP ranges for certain devices. Even though Netgear would claim that a backup/reset/restore should work fine, given that just a simple [....my reported problem...] is exposing a bug, any bug in the backup/reset/restore codepath would cost me weeks worth of work, and if it didn't work, I would probably throw away my Orbi and go buy Google Wifi. No hardware manufacturer in their right might would routinely recommend a clean reset & restore after a software update. That is like saying an iPhone needs to be backed up & wiped & updated & restored during all iOS updates. ..... If a company doesn't trust its own software to work without a reset, how is it that I am expected to trust it that my weeks worth of detailed settings will be preserved by the same software? It would be trivial for any engineer to restore a lab version of the router with the CFG I attached in a few minutes to see if the problem is obvious, compared to the risk I would be running by following your directions. Orbi's CFG file isn't even a human-readable text file, like GS108Tv3 [8-port Smart Managed Pro switch] backup files are, so that if something goes wrong, I won't know what to set manually, and there are tons, short of taking screenshots of all relevant Orbi settings pages first. Is this really considered good customer experience?"
Sorry to vent/rant. But I am really bothered by this "reset first" approach. It should NEVER be required, let alone REQUESTED as a matter of company policy for every firmware update and every problem report. That is just lazy.
FURRYe38 wrote:Don't rely on the Speedtest app internal on the RBR. Always test external speedtest app from Ookla. Also factory reset the RBR and setup from scratch. This time do not enable or use the QoS/Speedtest app, Traffic meter or any access controls, Circle or Armor. Then run your external speedtest app.
So does your report 900Mbps with external speedtest app thru your Orbi when wired to the back of it?
- FURRYe38Jul 31, 2019Guru
So does your report 900Mbps with external speedtest app thru your Orbi when wired to the back of it? Please give feed back to this. All other tangents are not really relavant here. Were just trying to keep this focused on the issue at hand for those who are not getting 900Mbs (thru) the Orbi RBR on a 1Gb ISP service.
To ensure you testing this accurately, Don't rely on the Speedtest app internal on the RBR. Always test external speedtest app from Ookla. Also factory reset the RBR and setup from scratch. This time do not enable or use the internal QoS/Speedtest app, Traffic meter or any access controls, Circle or Armor. Then run your external speedtest app. Report your findings.
We are working NG support currently to give them as much information about this as possible. NG is reviewing this and looking into it. Any and all debug logs and such, please forward to Blanca_O
Thanks.- tuna_ertemalpJul 31, 2019Luminary
I already answered it both in my original post this morning and above at the top of my "tangent":
- (above) "But, to answer your question, like I said in my original post that I had linked to, my PC is wired directly to the Orbi."
-(https://community.netgear.com/t5/Orbi/RBR40-wired-to-quantum-FiOS-only-getting-half-speed-download/m-p/1781416/highlight/true#M67099) "Setup I created this morning: Directly connected my PC to Orbi Router RBR50v2's LAN port. "
- FURRYe38Jul 31, 2019Guru
And this IS thru the ORbi RBR connected to your ISP modem?
" Running latest SpeedTest Win10 app on the latest Win10 PC against COMCAST.COM server: 511/54
- Running latest SpeedTest Win10 app on the latest Win10 PC against SPEEDTEST.NET server: 930/43
- Running in the latest Chrome Browser on the latest Win10 PC the Netflix-powered FAST.COM: 1.1/39"