Orbi RBR50 loosing connection frequently

[he_sw]

I  have Orbi RBR50 (v 2.7.2.104) with 2 satellites it has been loosing connection every 2 hours. Works fine after a reboot

The router is in router mode. Wow is the internet provider and there is no issue from there end as when a laptop is hardwired to modem there is internet access. 

Can someone pls help

[CrimpOn]

Before doing the reboot, can you look at the Orbi log file to see if there is anything about the internet connection in the log?

See page 97 of the Orbi User Guide: https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf 

[he_sw]

Just checked the log. There is nothing about the internet connection

[CrimpOn]

---

@he_sw wrote:

Just checked the log. There is nothing about the internet connection

---

So it failed again already?  A reboot clears the Orbi log file.

[he_sw]

thanks for the response

yes it did. how do I see what happened ? because after it fails I cannot connect to see the log and to connect I have to restart that clears the log

[CrimpOn]

Sorry about my confusion.  There is a difference between

• Being unable to connect to the Orbi WiFi and
• Being unable to connect to internet resources (such as web pages) and
• Being unable to connect to the internet in any way.

The end result is the same ("damn thing doesn't work"), but there perhaps are different causes.  I was hoping to rule out some issues by seeing if the Orbi log mentioned anything about the internet connection.  That laptop could be connected to the Orbi using an ethernet cable and used to look at the log.

So when this happens, the Orbi ceases broadcasting WiFi?  Or, it continues to advertise WiFi, but no devices can connect?

[he_sw]

aah got it...next time this happens I will try to connect the laptop (wired) to orbi and see if I can connect and access the logs

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

[vajim]

---

@he_sw wrote:

I  have Orbi RBR50 (v 2.7.2.104) with 2 satellites it has been loosing connection every 2 hours. Works fine after a reboot

The router is in router mode. Wow is the internet provider and there is no issue from there end as when a laptop is hardwired to modem there is internet access. 

Can someone pls help

Another firmware update failure 

roll your firmware back 

[rubberbay]

Growling list of the same complaint here:

https://www.reddit.com/r/orbi/comments/m5l3vk/orbi_dropping_dns/

[he_sw]

ok...hardwired into the router and was not able to connect. so cannot get the logs

hardwired into the modem and was able to connect

I have rebooted the modem thrice. My ISP is WOW cable and the modem is technicolor tc4400

[he_sw]

any suggrdtions guys ...if I have to rollback which version should I rollback to ?

Looking on Reddit and here there are a lot of complaints is Netgear working on a fix ? any insights ? I am sure Netgear monitors this forum

[FURRYe38]

Did you power OFF modem and RBR for 1 minuted then back on to see if you got a connection? 

Try v16. 

Users are encouraged to contact NG support to let them know what your having problem with. 

---

@he_sw wrote:

any suggrdtions guys ...if I have to rollback which version should I rollback to ?

Looking on Reddit and here there are a lot of complaints is Netgear working on a fix ? any insights ? I am sure Netgear monitors this forum

---

[he_sw]

yes I did that 3 times today...the fastest wat to get connection restored

[he_sw]

you mean 2.5.1.16

[ITTOG]

I have this same issue with a Motorola Modem or an Arris modem and my RBR50. I rolled back my firmware to three different versions and it still kept dropping connection to the internet. 

Did you ever find a solution?

---

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Are there any top ring indications happening on the RBR when this happens? 

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

Do both wireless and wired devices loose connection to the internet? 

Can you access the RBRs web page when this happens? 

---

@ITTOG wrote:

I have this same issue with a Motorola Modem or an Arris modem and my RBR50. I rolled back my firmware to three different versions and it still kept dropping connection to the internet. 

Did you ever find a solution?

---

---

[he_sw]

Yes ...what worked for me is

Did a reset of Router and Satellite

Disabled day light savings

Disabled traffic metering 

Since then (knock on wood) it has been fine

but also since then the Netgear app on android has been acting up. Takes a long time to load and crashes often tying up the phone.

Was hoping someone from Netgear will read the post and repond but no such luck

[FURRYe38]

What happens if you re-enabled DST and ensure your Time Zone is set correctly? 

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Might remove the app then re-install it. 

---

@he_sw wrote:

Yes ...what worked for me is

Did a reset of Router and Satellite

Disabled day light savings

Disabled traffic metering 

Since then (knock on wood) it has been fine

but also since then the Netgear app on android has been acting up. Takes a long time to load and crashes often tying up the phone.

Was hoping someone from Netgear will read the post and repond but no such luck

---

[he_sw]

have not tried that...due to work from home..the aproach has been if it works ...do not disturb..but can try it sometime..right now I have the timezone set to one behind for the right time and also using the nist time server

Thanks for the app advice..will look into it